Ugh, I was going to keep quiet about the mistake BeFine made with me, because they seemed to be making it right, but I emailed them 11 days ago and haven't heard back.
Basically I got someone else's order - it had her billing information, but my shipping address. I'm assuming she got my order, too. I didn't realize right away, because we had both gotten kits - hers was actually more expensive, but had fewer items, because they were full size. The thing I had really wanted was the toner, and of course that didn't come with hers, haha. Once I realized it wasn't my order, I checked the packing slip, and lo and behold...
Anyway, I emailed BeFine to let them know the situation. I told them I had not opened any of the individual products, but had opened the packages they came in, and that normally I'd be fine if they just told me to keep it, since it was more expensive than what I had ordered, but I had really wanted that toner.
They emailed me back to let me know that I would be receiving ANOTHER package meant for the other person (presumably they had re-shipped it, also to the wrong address?) and that I should refuse it, or return it to BeFine if delivery was completed. They said to keep the package I had received and they would be sending me a full size toner (yay!)
The second package was delivered when I wasn't home, so I was unable to refuse it. I was also unsure of whose package it was...I assumed it was too big to be mine, just a toner, but did I really want to send something back if it was actually mine? Also, I wasn't sure if I would have to pay shipping if I tried to send it back.
I sent BeFine an email with those questions on the 11th, and haven't heard back.
/emoticons/
[email protected] 2x" width="20" height="20" /> As a result, the package is still sitting on my couch. Sorry Vanessa, if you're out there!
I also wanted to mention that with Vanessa's order came the Six Packettes sampler......with a moisturizer packette......with an expiration date of "2009/07." *headdesk* None of the other products I got had expiration dates that I could find, just lot numbers (maybe they don't have expiration dates, since they don't have SPF?). My full size moisturizer did have an expiration date of 04/2013 though, phew!
I'm pretty bummed, because I've tried some of BeFine's products through Birchbox before and really liked them. Maybe if I decide to buy their products in the future, I need to do so through Birchbox or some alternate seller that I know will respond to my customer service needs? lol
Anyway, this is really long, sorry! I wasn't sure how to explain the situation more concisely, haha.