Glossybox USA! - April & May discussion

Makeuptalk.com forums

Help Support Makeuptalk.com forums:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
I emailed them and they still haven't responded.. how long did it take them to respond you u ladies? it's been two days..

 
I'm kind of excited about that! I always, always peek at what's coming (if the option is available), so to have something arrive with no spoilers or speculation to make me disappointed before I even get it is a good thing to me. 

Originally Posted by princess2010 /img/forum/go_quote.gif

I want to stalk them toooooo!!!! It would be crazy to me to get a box that I don't know ANYTHING about. I'm so used to knowing everything before I get the box.  Maybe they'll give some sneak peeks on FB.
 
Originally Posted by JessicaMarie /img/forum/go_quote.gif

I put my email on the waiting list today. At least I will be able to see the first box before completely deciding whether I'll splurge or not. I'm already subscribed to Birchbox and on the waiting list for Beauty Army. I am quickly becoming obsessed with these subscription services. Luckily for me, I just got more hours at work hehe. 
       I actually turned down Beauty Army for Glossybox! Hope it was worth it. ;) /emoticons/[email protected] 2x" width="20" height="20" /> 

       Oh, and there's no shame in subscription box obsession. I'm pretty sure most of us here have it. lol

 
Someone asked them if they would be posting sneak peeks and they said no, it will be a surprise. I kind of like that! Although I know everyone and their mom will get their box before me and post them here!

 
Originally Posted by glamourdolleyes /img/forum/go_quote.gif

Someone asked them if they would be posting sneak peeks and they said no, it will be a surprise. I kind of like that! Although I know everyone and their mom will get their box before me and post them here!
LOL!  Me too....I'm always in the last group to get my box/bag.  Myglam came yesterday and my BB just 2 days ago.  My second BB just got mailed today and I don't even have tracking yet!
blink.gif


 
LOL by the time I got my SS box this month I wasnt even excited about it anymore and it sat there looking lonely until I finally opened it

 
I joined Glossy Box USA on May 12, and emailed them that same day for information on when my first box will ship and still haven't received a response. I hope this isn't a sign of things to come. I have been patiently waiting for GB to hit the US for what seems like forever!

 
I'm sad to say that I'm already having a pretty bad experience with glossy box :( /emoticons/[email protected] 2x" width="20" height="20" />  I was number 63 to order my box and got that email saying that my money was refunded and I had to resubscribe. I totally wanted to resubscribe, but after spending $115 on the 6month subscription, I really wanted to wait until I was fully refunded to resubscribe. It took a really long time to get refunded when other girls were refunded right away. I contacted them and they gave me a phone number and a voucher code for a discount that didn't even work (but they did fix that eventually). They told me to subscribe now or I would lose my spot. I was so upset because there was no way that I was able to just splurge like that. So I emailed them (very politely) saying how I didn't think it was right considering I was refunded way after subscriptions were already closed. Some other girls that I know that had a similar situation worked something out with Glossybox to get the box. They have been just emailing me back and forth telling me "We'll update you tomorrow".....tomorrow comes they tell me "we'll call you tomorrow".... and so on. So finally I got an email saying that I should know what's going on by the end of day Friday. Hopefully tomorrow they actually let me know what's up and work something out with me. If not, I think that I will be moving on from Glossybox 
icon_sad.gif


 
Originally Posted by Erikalisa /img/forum/go_quote.gif

I joined Glossy Box USA on May 12, and emailed them that same day for information on when my first box will ship and still haven't received a response. I hope this isn't a sign of things to come. I have been patiently waiting for GB to hit the US for what seems like forever!
Did you email threw the site? Cause they did mention they are having issues with the site mail.. 

Originally Posted by Lotus Luxe /img/forum/go_quote.gif

I'm sad to say that I'm already having a pretty bad experience with glossy box :( /emoticons/[email protected] 2x" width="20" height="20" />  I was number 63 to order my box and got that email saying that my money was refunded and I had to resubscribe. I totally wanted to resubscribe, but after spending $115 on the 6month subscription, I really wanted to wait until I was fully refunded to resubscribe. It took a really long time to get refunded when other girls were refunded right away. I contacted them and they gave me a phone number and a voucher code for a discount that didn't even work (but they did fix that eventually). They told me to subscribe now or I would lose my spot. I was so upset because there was no way that I was able to just splurge like that. So I emailed them (very politely) saying how I didn't think it was right considering I was refunded way after subscriptions were already closed. Some other girls that I know that had a similar situation worked something out with Glossybox to get the box. They have been just emailing me back and forth telling me "We'll update you tomorrow".....tomorrow comes they tell me "we'll call you tomorrow".... and so on. So finally I got an email saying that I should know what's going on by the end of day Friday. Hopefully tomorrow they actually let me know what's up and work something out with me. If not, I think that I will be moving on from Glossybox 
icon_sad.gif
Yes I remember you from the FB page!! I was the one that posted on there page and got a bunch of people commenting the same thing.. they last told us to email them.. Which I did so and haven't even heard a response from them yet! (I'm the lady that was waiting on my $220 b4 re-subing which I completely miss the deadline cause I wanted to wait for my refund and not hand out $440 for an error again) 

So far I am not happy! I even commented on there page once again about how long does it take to get a response back? Glossy said 24 hours! I have already been waiting 48 hours! and now I'm on day 3! 

 
I really wonder why there are so many problems-- surely it can't just be the beta site because they have handled launches all over the world... Though I am subscribed for now i think that if they continue to have such inconsistent customer service- they'll start losing subscribers soon especially given their price point

 
I think the reason for the Beta site is that they did the US site completely different than the other sites in other countries. I noticed that the payment layout is completely different than other countries so it's possible this is the reason the site is in Beta mode.

 
Originally Posted by ibedatfinemami /img/forum/go_quote.gif

Did you email threw the site? Cause they did mention they are having issues with the site mail.. 

Yes I remember you from the FB page!! I was the one that posted on there page and got a bunch of people commenting the same thing.. they last told us to email them.. Which I did so and haven't even heard a response from them yet! (I'm the lady that was waiting on my $220 b4 re-subing which I completely miss the deadline cause I wanted to wait for my refund and not hand out $440 for an error again) 

So far I am not happy! I even commented on there page once again about how long does it take to get a response back? Glossy said 24 hours! I have already been waiting 48 hours! and now I'm on day 3! 
It's so strange because another girl I spoke with that was having pretty much the same problem was able to get a hold of GlossyBox and they worked something out with her. She was able to resubscribe even after subscriptions closed. With my they literally keep telling me they they will call me back. They didn't even answer you..... what gives? I feel like they pick and choose who to answer to lol 

 
Originally Posted by Lotus Luxe /img/forum/go_quote.gif

It's so strange because another girl I spoke with that was having pretty much the same problem was able to get a hold of GlossyBox and they worked something out with her. She was able to resubscribe even after subscriptions closed. With my they literally keep telling me they they will call me back. They didn't even answer you..... what gives? I feel like they pick and choose who to answer to lol 
oh yeah I know I saw that other lady say her issue was resolved :-/ 

I finally got an email back after I emailed them once again.. posted it above this comment lol 

 
Originally Posted by Linabunnie /img/forum/go_quote.gif

I found an unboxing video of their 1st US box... Cant wait til subs open again!!!
It's my understanding that the paying customers won't be getting all these full size products. They were just sent out to the box winners. 

 
So I got an email back from GlossyBox today and they said they would send me a complimentary box for my troubles! So happy! I assume that they are probably being swamped with emails and phone calls and it must be overwhelming. I'm very pleased and am happy to say that I will definitely be subscribing next month if I am happy with the 2nd box! icdatfinemami, I'm sure they will do the same for you! 

 
Originally Posted by Lotus Luxe /img/forum/go_quote.gif

So I got an email back from GlossyBox today and they said they would send me a complimentary box for my troubles! So happy! I assume that they are probably being swamped with emails and phone calls and it must be overwhelming. I'm very pleased and am happy to say that I will definitely be subscribing next month if I am happy with the 2nd box! icdatfinemami, I'm sure they will do the same for you! 
Good for you! Thats the least they can do
wink.gif


 
Well it sounds like Glossybox is handling the glitches alright for now.  I hope the great customer service continues. 

 
I seriously have high hopes for them. I think they will definitely go far and maybe soar to be the best sub service in the US. With the reputation they hold internationally, I wouldn't expect any less. 

 

Latest posts

Back
Top