Quote: Originally Posted by Carcolery /img/forum/go_quote.gif
I'm in the same boat. I ordered around the 25th, but wasn't charged until March 31st. I emailed CS to see if I would be receiving the March or May tube. They didn't really respond, but said that my tube was being prepared and it generally takes 2-3 weeks from when I was charged...
I ordered on 3/20 and was charged on 3/22. Then on 4/2 I got an email saying my tube would ship the first of May. I assumed that I had missed the deadline for the March/April one and that I had essentially prepaid for May. Then on 4/9 I got an email with tracking info for a tube that should arrive on Monday. Presumably I'm getting the March/April after all.
On the welcome-tube topic, it kind of makes sense. When they ship every other month and promise to ship within 2-3 weeks of being charged that's a big window for new users. If they get enough products for their current subscribers, then have tons of unexpected new people join they've got to have a plan to deal with that. They could say "too bad, you didn't sign up by Feb 15th so you're ineligible for the March/April tube, try again in May", but then you'd forget. Or they could only plan for a few extras and put everybody else on a waiting list, but that's no fun. A welcome tube for all new subs sounds like a pretty decent alternative.
Yeah, maybe they should publish something about the fact that they're doing welcome tubes, but if this is a trial run I can see why they didn't really mention it.