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- Jun 25, 2006
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Just wanted to post about Raesin Images VERY BAD customer service. I started researching this company at the end of August and it took days just to get an initial email response. The owner of the company finally wrote and said she would send me some samples for being "so patient". After about a week I wrote to ask the shipping status of the samples and was told that they didn't have a paid invoice so nothing had been sent. I had to go through the whole story and forward the email to them before they said they'd send the samples out. That took another few days. After writing again I was told that the samples shipped on Sept. 21. In the meantime I placed an order on Sept 29th for a full size jar of their primer powder and some other samples as their back to school sale was due to end on Sept. 30. On Oct. 2 I wrote again and told them that they still hadn't arrived and asked about the shipping time for the order I had just placed. They wrote back and said they had no record of my order (despite getting a PayPal receipt and a Confirmation receipt from THEM). The CS rep stated that she felt "attacked and cut down" and that if/when she located my order she would promptly cancel it and issue a refund so I can "shop where it suits my needs better". I am quite sure that this rep did this w/out the owner's knowledge. If this is how a small business chooses to treat their customers I am taking my business and buying power elsewhere. Just wanted to warn others in case anyone else is considering ordering from this company. DON't EXPECT SQUAT.
