- Joined
- Feb 26, 2012
- Messages
- 1,386
- Reaction score
- 453
I never even found out about this, and have been a VIB for years. I tried to change my contact info for regular Sephora, they never forwarded the VIB stuff. They said they'd fix it when I complained last month, and they never did. I contacted them twice about how disappointed I am with their value and customer service of late. They spat back some garbage about "how they're improving their website." Not knowing about this sample bag, which included my favorite BB cream (and I could have stopped into Sephora so easily today), is pretty much the last straw. The VIB event last spring had that lousy tote bag and nothing else, and when they are finally acting normally, apparently I'm not worth their f'ing time. I have spent thousands of dollars with them over the years, and they treat me like cr*p.
Has anyone had any success in dealing with these people? I am so livid.
Has anyone had any success in dealing with these people? I am so livid.