Originally Posted by
miss_apple_tart /img/forum/go_quote.gif I am going to come off really unpopular here for saying this, and I work at wal-mart so I know all about rude customers, but I can kinda understand where that customer may have been coming from. Sure she didn't have to be rude, but maybe she was completly clueless about skin types and coverage and all the foundation and skin care vocab and thats why she went to a make up counter in the first place...for advice on what kind of foundation would work best for her.
It is very frustrating when you are clueless about something and you go to a specialty shop for help and they kind of snicker at you and make fun of you and give you this attitude like you are an idiot because you are innocently clueless about the issue at hand. I had this experience at David's bridal when shopping for my wedding dress. I have never gotten married before and I am not a wedding obsessed bridezilla, I had little idea with what was going on which is why I needed help.
So perhaps your customer was clueless when it came to make-up. Although I admit she could've been open and said "I am not sure, I don't know much about that type of stuff."
I agree, it's OK to ask for help when you're clueless about something. Nobody is going to scrutinize you when you need help...I think Jen's point was more towards her attitude. I've worked retail for a few yrs and I worked a few months with Jen @ Sephora. I have always taken time to help a client out whether it's just 5 mins or even up to 40 mins when doing a consultation. Sometimes it just makes it easier for us and helps SPEED things along when they have an idea of what they want. After all, there's dozens of other people in the store, and when you're short staffed you need to learn how to hustle. You can't expect us to wait on your hands and feet.
As you heard before, "do unto others as others do unto you" Of course I always treat my clients with respect, but if they start acting snobby or even give me the slightest rude comment, you can be sure that I will not take that lightly. I once had this lady give me her sephora shopping basket, wanted ME to follow her through all the aisles and she started throwing products in there. She then hands me her Credit Card while I'm holding the basket full of products....What am I, your personal shopper??? lol, so I basically shoved the basket towards her, gave her credit card back, and with a BIG smile said "Miss, the line is OVER THERE" *points to the cash register* She then looked at me with a blank stare as if I'm crazy, when in fact I think she's the one who's cuckoo
Sometimes we would get the ones who would try to open the products to test them. Uh, hello! That's why we make testers, for you to test them out! Not to open each and every box...and guess what? No matter how many NARS orgasm blushes or e/s duos in Rated R you open, they all are the SAME!!!