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Did anyone else who has received the products that they ordered just get a random shipping notice from theBalm?

 
I didn't get a shipping notice at all.  But it came.
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The odd thing is, the products that I ordered were delivered on 4/17. I did get a shipping notice from them when it shipped and then today I got a completely random shipping notice from them.
 
Originally Posted by Soxi /img/forum/go_quote.gif
Did anyone else who has received the products that they ordered just get a random shipping notice from theBalm?
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I did... you're probably getting a duplicate order like I did.

 
I saw a lot of people get a sample of the grapefruit scrub, I think...I received a sample of the apricot skin renewal cream. Anyone else get this and try it....thoughts?

 
I received a sample of the apricot scrub when they finally sent me my down boy blush, but I haven't tried it yet.
 

 
I got a grapefruit daytime moisturizer and I really liked it a lot. The sample was a foil packet that has lasted me almost 2 weeks!
 

 
I sent an email about my broken palette on Wednesday, didn't hear anything back, so I forwarded my original email to them again today (so it would include the original date and time of the first email) with the message 'Second email attempt'. I received an email back within half an hour, plus a shipping notice:

[SIZE=11pt]I am so sorry you received a broken palette!  Thank you for the photos.  We are sending you a replacement today, and I will include a USPS return label (pre-paid) to return the broken palette to us if that isn’t too much trouble.  Thank you so much for your patience![/SIZE]

[SIZE=11pt] [/SIZE]

[SIZE=11pt]Christina[/SIZE]

 
Originally Posted by Scooby384 /img/forum/go_quote.gif

I sent an email about my broken palette on Wednesday, didn't hear anything back, so I forwarded my original email to them again today (so it would include the original date and time of the first email) with the message 'Second email attempt'. I received an email back within half an hour, plus a shipping notice:

[SIZE=11pt]I am so sorry you received a broken palette!  Thank you for the photos.  We are sending you a replacement today, and I will include a USPS return label (pre-paid) to return the broken palette to us if that isn’t too much trouble.  Thank you so much for your patience![/SIZE]

[SIZE=11pt] [/SIZE]

[SIZE=11pt]Christina[/SIZE]
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lols, did she give you the excuse that they can still use it?! >.<"

 
Originally Posted by viccckyhoang /img/forum/go_quote.gif

Quote: Originally Posted by Scooby384 /img/forum/go_quote.gif

I sent an email about my broken palette on Wednesday, didn't hear anything back, so I forwarded my original email to them again today (so it would include the original date and time of the first email) with the message 'Second email attempt'. I received an email back within half an hour, plus a shipping notice:

[SIZE=11pt]I am so sorry you received a broken palette!  Thank you for the photos.  We are sending you a replacement today, and I will include a USPS return label (pre-paid) to return the broken palette to us if that isn’t too much trouble.  Thank you so much for your patience![/SIZE]

[SIZE=11pt] [/SIZE]

[SIZE=11pt]Christina[/SIZE]
lols, did she give you the excuse that they can still use it?! >.<"

Nope, that's all she said ^^ I received that email + the shipping email within minutes of each other.
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I have finally got to the point of frustration with TheBalm. I ordered exactly 3 weeks ago and have heard or received nothing. I have sent 2 emails and have now tried calling the number listed in my confirmation email (888-555-1212) and it says my call cannot be completed as dialed. I am going to try sending a third email now in the hopes that they will finally acknowledge my order :-/

 
Originally Posted by Flowerfish /img/forum/go_quote.gif
 it says my call cannot be completed as dialed.
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  Maybe try it again?  I ordered on April 1 and after 3 weeks and 1 day I made a phone call and spoke with Christina.  3 hours later, I received a notification that my package had shipped.  I send an email about the 2 week mark and never heard anything back, so it seems like phone is your best bet.  I was able to get through using the # on the website last Tuesday.  Good luck!!

 
Originally Posted by Jeaniney /img/forum/go_quote.gif

  Maybe try it again?  I ordered on April 1 and after 3 weeks and 1 day I made a phone call and spoke with Christina.  3 hours later, I received a notification that my package had shipped.  I send an email about the 2 week mark and never heard anything back, so it seems like phone is your best bet.  I was able to get through using the # on the website last Tuesday.  Good luck!!
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 Oops -- wanted to add:  The number I got through with is 510-522-3610.  That is the one listed on the website.

 
My things came in today! No shipping notification and I was just charged hours ago. I also emailed them twice and never heard back. :( /emoticons/[email protected] 2x" width="20" height="20" /> 

Oh well, I'm just glad I got my stuff, it's all lovely. Although I probably won't be shopping sales at theBalm again (if they ever have them). Wayyyy too much hassle and headache. 

 
 Oops -- wanted to add:  The number I got through with is 510-522-3610.  That is the one listed on the website.
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Thanks for sharing the phone number. Right after I sent my third email I got a shipping notification! Hurray! Then thirty minutes after that Christina at TheBalm responded to my email saying my items had shipped this morning. I can't wait to get them and not to have to think about this anymore. This will he the last time I order from TheBalm directly.
 
Wow! I just realized it's been a whole month since the sale!
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~*memories*~ But I think it's nuts that some people haven't received their orders yet! Also, I think it's nuts they're on Hautelook already!
 
Originally Posted by usofjessamerica /img/forum/go_quote.gif

~*memories*~

But I think it's nuts that some people haven't received their orders yet! Also, I think it's nuts they're on Hautelook already!
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yea i'll be interested to see what they have on Hautelook considering the amount of items that were back ordered. everything worked out great with my order- got it in a timely manner, charged correctly, nothing damaged, but i can see a really dodged a bullet! 

 

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