Just received the 'MIA' replacement palette. Whoever shipped it, shipped it with a label on the front and back of the box. The front was labeled from them to me, the back label was the return shipping label I was supposed to use to send the broken palette back from me to them. The return label side was obviously used to ship my package back to thebalm after they shipped it out...not sure how they didn't realize that after delivery was attempted. Usually the return ship label goes inside the box....not on the outside along with the ship label.