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- Thread starter coffeecardigan
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Originally Posted by Scooby384 /img/forum/go_quote.gif
Quote: Originally Posted by viccckyhoang /img/forum/go_quote.gif
Quote: Originally Posted by Scooby384 /img/forum/go_quote.gif
I sent an email about my broken palette on Wednesday, didn't hear anything back, so I forwarded my original email to them again today (so it would include the original date and time of the first email) with the message 'Second email attempt'. I received an email back within half an hour, plus a shipping notice:
[SIZE=11pt]I am so sorry you received a broken palette! Thank you for the photos. We are sending you a replacement today, and I will include a USPS return label (pre-paid) to return the broken palette to us if that isn’t too much trouble. Thank you so much for your patience![/SIZE]
[SIZE=11pt] [/SIZE]
[SIZE=11pt]Christina[/SIZE]
lols, did she give you the excuse that they can still use it?! >.<"
Nope, that's all she said ^^ I received that email + the shipping email within minutes of each other.
Well, the tracking number for my replacement palette that I was sent on Monday in conjunction with the email that I posted above, was just delivered somewhere in CA. I'm in TX.
Originally Posted by Scooby384 /img/forum/go_quote.gif
Quote: Originally Posted by Scooby384 /img/forum/go_quote.gif
I sent an email about my broken palette on Wednesday, didn't hear anything back, so I forwarded my original email to them again today (so it would include the original date and time of the first email) with the message 'Second email attempt'. I received an email back within half an hour, plus a shipping notice:
[SIZE=11pt]I am so sorry you received a broken palette! Thank you for the photos. We are sending you a replacement today, and I will include a USPS return label (pre-paid) to return the broken palette to us if that isn’t too much trouble. Thank you so much for your patience![/SIZE]
[SIZE=11pt] [/SIZE]
[SIZE=11pt]Christina[/SIZE]
Well, the tracking number for my replacement palette that I was sent on Monday in conjunction with the email that I posted above, was just delivered somewhere in CA. I'm in TX.
Just received a response from Christina:
I called USPS and opened up a claim for this problem. Since your address was correctly put as in Texas, it cannot be delivered in CA. I will keep and eye on the tracking and tomorrow it will have an update on its location. If the package isn't on its way to you or back at our warehouse by the end of the week, we will re-ship the palette.
Christina
- Joined
- Jan 24, 2013
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- 1,180
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Originally Posted by Scooby384 /img/forum/go_quote.gif
Quote: Originally Posted by Scooby384 /img/forum/go_quote.gif
Quote: Originally Posted by viccckyhoang /img/forum/go_quote.gif
Quote: Originally Posted by Scooby384 /img/forum/go_quote.gif
I sent an email about my broken palette on Wednesday, didn't hear anything back, so I forwarded my original email to them again today (so it would include the original date and time of the first email) with the message 'Second email attempt'. I received an email back within half an hour, plus a shipping notice:
[SIZE=11pt]I am so sorry you received a broken palette! Thank you for the photos. We are sending you a replacement today, and I will include a USPS return label (pre-paid) to return the broken palette to us if that isn’t too much trouble. Thank you so much for your patience![/SIZE]
[SIZE=11pt] [/SIZE]
[SIZE=11pt]Christina[/SIZE]
lols, did she give you the excuse that they can still use it?! >.<"
Nope, that's all she said ^^ I received that email + the shipping email within minutes of each other.
Well, the tracking number for my replacement palette that I was sent on Monday in conjunction with the email that I posted above, was just delivered somewhere in CA. I'm in TX.
Are you sure they didn't reuse the tracking number?
what is up with the balm? hopefully you can get your palette soon.. blah =/
- Joined
- Mar 30, 2012
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- 754
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- 147
I didn't get either of those, my order just arrived today and came with a sample of the blueberry face treatment mask. Did anyone else get that?
- Joined
- Aug 16, 2012
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- 28
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- 0
Did anyone get double shipments? What do you do with double?!
Some people did...thebalm sent them a shipping label to send it back. I'm one of those terrible people that keep stuff when it's sent to me by accident lol
- Joined
- Aug 16, 2012
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I wouldn't feel too terrible. When I think a) of the markup on cosmetics, and B) the number of times things go wrong for, as my dad has said, it's just the way of the cosmos working things out.
I was just thinking, "What would I do with an extra balmjovi?" I mean, it's awesome, but I guess gifts?
I was just thinking, "What would I do with an extra balmjovi?" I mean, it's awesome, but I guess gifts?
A little update/summary of my broken palette fiasco so far...
Original order: 4/9
Original ship date: 4/18
Order received: 4/24 (palette had two broken shadows)
First email w/ pics sent: 4/24 (no answer)
Second email sent: 4/49
Email answered: 4/29 Christina issued a new palette right away, and sent a return ship label asking for the broken palette back
Tracking received: 4/29
Tracking indicates 'out for delivery' in wrong city and state: 5/1
Sent email letting them know package was out for delivery in wrong state: 5/1
Email answered: 5/1 Christina says she 'opened a claim' with usps, and to keep an eye on tracking. If not en route to me or her by 5/3, they will issue new palette.
Email sent: 5/3 2:43pm package still sitting in random city where delivery was attempted.
Tracking received: 5/3 2:55pm
Another tracking email received: 5/3 3:20pm
Email answered: 5/3 3:21pm Christina says she spoke to usps and package is lost. She is re-issuing the palette. If I end up receiving the MIA package, let her know and she will send a return label for it. Email includes a tracking # that does not match either of the 2 tracking numbers I received minutes before.
So at this point, I have one broken palette, one palette that is MIA in CA, and three new tracking numbers. I have no idea how many packages are on their way, I'll have to see which number updates in the next few days.
Original order: 4/9
Original ship date: 4/18
Order received: 4/24 (palette had two broken shadows)
First email w/ pics sent: 4/24 (no answer)
Second email sent: 4/49
Email answered: 4/29 Christina issued a new palette right away, and sent a return ship label asking for the broken palette back
Tracking received: 4/29
Tracking indicates 'out for delivery' in wrong city and state: 5/1
Sent email letting them know package was out for delivery in wrong state: 5/1
Email answered: 5/1 Christina says she 'opened a claim' with usps, and to keep an eye on tracking. If not en route to me or her by 5/3, they will issue new palette.
Email sent: 5/3 2:43pm package still sitting in random city where delivery was attempted.
Tracking received: 5/3 2:55pm
Another tracking email received: 5/3 3:20pm
Email answered: 5/3 3:21pm Christina says she spoke to usps and package is lost. She is re-issuing the palette. If I end up receiving the MIA package, let her know and she will send a return label for it. Email includes a tracking # that does not match either of the 2 tracking numbers I received minutes before.
So at this point, I have one broken palette, one palette that is MIA in CA, and three new tracking numbers. I have no idea how many packages are on their way, I'll have to see which number updates in the next few days.
- Joined
- Mar 8, 2013
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I have the eye brushes (Eye Believe, Give Crease a Chance, and Crease, Love & Happiness) The Eye Believe brush I don't use as much, but the other two I love. Give Crease a Chance (duo fiber side of the brush) is great for blending eyeshadow out and I also use it with concealer. (I bought 2 of each brush.)
quene8106
bonita applebum.
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- Mar 2, 2012
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Is Christina the only CS rep at theBalm? That's the only name I see in this thread when it comes to dealing with cs. If so that has to suck for her.
I was wondering the same thing. If so, I can't begin to imagine how crazy it was for her at sale time!
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- Aug 16, 2012
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I've spoken with Erin as well, and she was great.
