I've always gotten a quick response from BeautyDNA, but I have always emailed customer service and then followed up on Facebook. I would recommend posting your issues on social media if you haven't. The extra visibility requires them to be more accountable.
Off of the top of my head, I have received these items: Moroccanoil hair serum, a Phyto hair intensive masque (not good), SkinCeuticals C&E serum and Age+Blemish Defense (loved both), Revitalash primer (it was blue and had to be worn under mascara, didn't love), SuperSmile Teeth Whitening System (extra item with primer), Caudalie Vinoperfect serum, and Ahava Extreme Night Treatment.
Overall I really like this subscription, but there is definitely room for improvement in regards to communication. I was skipped one month, and nothing was done about it when I emailed them. Apparently my choices were too restrictive, and I started receiving products again once I updated my preferences. Also, one of my products leaked, but it was replaced fairly quickly.
Hope this helps!
Off of the top of my head, I have received these items: Moroccanoil hair serum, a Phyto hair intensive masque (not good), SkinCeuticals C&E serum and Age+Blemish Defense (loved both), Revitalash primer (it was blue and had to be worn under mascara, didn't love), SuperSmile Teeth Whitening System (extra item with primer), Caudalie Vinoperfect serum, and Ahava Extreme Night Treatment.
Overall I really like this subscription, but there is definitely room for improvement in regards to communication. I was skipped one month, and nothing was done about it when I emailed them. Apparently my choices were too restrictive, and I started receiving products again once I updated my preferences. Also, one of my products leaked, but it was replaced fairly quickly.
Hope this helps!