Please listen to me. DO NOT buy anything from Tmart. I bought a XBox DVD drive and a tablet screen saver. It was shipped to the wrong address, by no fault of mine. I tried to contact them by phone. (there in no phone number, you can not contact them by phone) I finally got to chat with someone ( i have pasted a copy of the chat below) .After the chat I contacted the Post Office. I was told, Tmart was making duplicate shipping labels. And changing the address. So they would only have to pay for one shipping label.The post office said it was a new shipping scam. I have tried to contact them again. They have ignored every attempt. DO NOT BUY FRO TMART!!!!!!
Ray
tracking # said my package was delivered to Spencer, MA. I live in Tx. can someone tell me what is going on.
Welcome ! Your request has been directed to the Shipped but not Delivered department. Please wait for our operator to answer your call.
Call accepted by operator lavender. Currently in room: Ray,lavender.
lavender:
Hello,welcome to Tmart support center.Ray
hilavender:
Could you give me your order number or email so that i can find your
order?Ray
order # 21865693Ray
email.lavender:
Please wait one minute, I will check it for you.Ray
ok. thankslavender:
Tracking History
Date Time Location Activity
12/17/2012 03:40 PM ET Spencer, MA DELIVERED
12/17/2012 08:56 AM ET Spencer, MA SORTING COMPLETE
12/17/2012 08:00 AM ET Spencer, MA ARRIVAL AT POST OFFICE
12/15/2012 06:39 AM ET Franklin, MA TENDERED TO USPS
12/14/2012 09:27 PM ET Franklin, MA ARRIVAL DESTINATION DHL GLOBAL MAIL FACILITY
12/14/2012 01:44 PM ET Secaucus, NJ DEPARTURE ORIGIN DHL GLOBAL MAIL FACILITY
12/13/2012 11:11 PM ET Secaucus, NJ PROCESSED
12/13/2012 08:35 PM ET Secaucus, NJ ARRIVAL ORIGIN DHL GLOBAL MAIL FACILITY
12/13/2012 07:35 PM ET North Brunswick, NJ PICKED UP BY SHIPPING PARTNERlavender:
Your order has DELIVERED
,please go to the post office find themRay
yes. my address is XXXXXXX XXXXX XXXX XXXXX xXXXX That is the address on my Tmart account. Why was is delivered to Spencer MAlavender:
Ray Walker
XXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXXlavender:
This your address right ?Ray
I spoke to the post office , they told me the address on the package was to the address they delivered it to, not mine addressRay
yeslavender:
Could you pick up the package dear ?Ray
no. they delivered it to the Spencer ,MA address. That is not even in my statelavender:
Very sorry ,Raylavender:
Ray
, if it is returned back to us for
wrong address, we would contact you by email after receiving the return
package, and for this issue, we will reship to you by the right address
or we could refund you .Ray
ok. why do i have to wait. Tmart put the wrong address. I already paid for the item. Also my wife odreder a watch yesterday. is the same thing going to happen.lavender:
I see Raymond,but it is very sorry , we need get the item then we can refund to youlavender:
We are sorry for any inconvenience causedRay
what did i do wrong. I put my address and paid. Tmart shipped it to the wrong address. why do i have to wait. this is really not rightRay
and if the person does not return it .im just out of luck.lavender:
Please no worry , If you still do not
get the item within 45 days since the shipment date, please feel free to
contact us ,we will reship the item to you or refund.Ray
This is really not right. this is the first time i have order from tmart and this is what happens. what difference would it make 45 days. if you are going to resend it. it was tmarts mistake. i should not have to wait.lavender:
Yeas ,I see , we are not right , I have ask our manager , if you can not get the item since 45 days , we will refund to you , I promise for youRay
ok. Thanks you for your time. I am going to save this chat. And I will cancel the payment with my bank.Ray
I never asked for a refund. I just wanted the dvd drive for my son for X maslavender:
Very sorry , the place delivered is far from you?Ray
the are no more that can be shipped to my right address.Ray
im really not trying to be an ass. it is just very fustrating.Ray
hello, so is that it?lavender:
Sorry dear , hope you can understandRay
ok. i do not understand how a company can do this to i first time customer. good bye