Originally Posted by
Rubyriot /img/forum/go_quote.gif
Quote: Originally Posted by
lgandab /img/forum/go_quote.gif
Anyone else think Glymm is going bankrupt? They haven't posted on Facebook since March 20th and there's no evidence they've shipped the March boxes.
I unsubscribed a long time ago but I'm PISSED because I have one box left on my quarterly Glymm Man subscription, which I send to someone as a gift, and it was due to be shipped on March 10th but still hasn't gone out. They then claimed to be shipping at the end of the month; well that's come and gone too. To make matters worse I paid $75 for the subscription, and was recently re-billed for the upcoming year at $90 without being informed of the price increase. I asked for a refund and they agreed, but tomorrow marks two weeks with no refund AND one outstanding box from my original order last year. Not cool. Fortunately I saved the email in which they said they would refund me. Apparently because I have it in writing Mastercard will give me my money back after fifteen days (so I can file an official chargeback on the sixteenth day, which is this Wednesday),
even if Glymm goes out of business.
Lesson? I might have lost 1/4 of my $75 payment for Glymm Man, but they won't get the last $90 (actually $100 with tax!) out of me
because I got the refund guarantee in writing.
I'm so upset with Glymm, they used to be SO good.
I just emailed them requesting to cancel my account.
Oddly my final straw with them wasn't even not receiving my March box, it was that instead of addressing anyones concerns regarding the March box, they just deleted their wall on facebook and still havent updated anyone. STILL. It's April 2nd!! No notice saying theyre late, or anything.
I've been charged for March and April, and I'm furious the company is treating their customers like this.
Geez this is a real shame. I am in the US but had always thought that Glymm and TopBox looked like great ones to try if I ever got the chance or it they ever came to US. But that shipping and customer service (Glymm) is totally unacceptable.
/emoticons/
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