Originally Posted by
MaiteS /img/forum/go_quote.gif
interesting: so i posted on my blog on the 13th this month a little rant about BA. my mystery sample last month was the little plastic hookup item - which was really disappointing. and also
they never fixed the issue with my exploding dry shampoo in my box from march- neither them or the actual company.
i got a comment from i believe the community director asking me to email her to take a look at my account and address the March Kit.
I emailed her and got a responce:
Thank you so much for reaching out to us. I want to again apologize for the HookUp being your Mystery Sample and explain why we can not send you a replacement immediately. Our warehouse is located in Mira Loma, by Los Angeles and our Corporate office is located in San Francisco so we do not have personal access to our inventory. Currently, our system does not allow us to send one-off products but we can add additional items to the
next Kit, which is why we offer to add a 7th item to your
next selection. While we understand that this is not the most ideal situation, this is currently the only solution that we can offer at this time. When you choose your next Kit, reach out to myself or Briana at
[email protected] the same day you select and we will partner with the Shipping Team and make sure an extra item is added.
If you have any questions, please do not hesitate to contact me.
•Nancy-Lee
while as much as i do appreciate her contacting me - since i guess they do pay attention to the blogging/youtubing - i almost feel like i was scolded in a sense. i dont know. im not sure i just feel like this didnt really help at all either - nothing was really addressed because this is the same responce i get from their normal CS team. I think she honestly wanted to explain her part and thats it.