Birchbox Aces Program

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So, been an Aces since you could be an Ace and I never got a pouch. I also don't think the Ace bonus pack is worth it, as it's a coupon code, and you can't combine it with other coupon codes. Sorry, I'd prefer to have the discount than get something I may not even like. Then after you order another you'll end up with a bunch of make up bags, I already have ipsy, how many more bags do I need? I am not sure there is anything all that "special" about being an Ace except they try to make you feel special when you call to complain about an order being messed up. I've been thinking about emailing them and telling them what  a sham their Aces program is...

 
UGh! Can we say "canned response or what?" They totally glossed over my error issue!

Hi,

Thank you for reaching out! I'm so sorry for any issues you have had adding items that you have favorited in the past to your cart.

At times, items that you have favorited in the past will remain in your favorites even if we no longer carry them or if they are out of stock at the moment. I am so sorry for any inconvenience this may cause.

I completely understand your frustration regarding Customer Appreciation Day and I will definitely be passing along that feedback to our team for improvement purposes.

Our Ace's program does offer quite a few benefits and I definitely want to make sure you are taking full advantage of all of them! You are able to request a concierge service, so you can schedule a one-on-one consultation to find just what you need. Plus, receive priority service whenever you contact our Discovery Specialists.

You are abel to receive exclusive offers from our shop before the rest of our customers. As well as qualify for fun anniversary perks!

Another great feature of the Ace program is you will be sent the sample selection emails first each month, and have early access to reserving your sample!

If you have any other questions or concerns, please don't hesitate to reply to this email, or give us a call toll free at 877-487-7272 (M-F 9am-9pm EST).

Have a great day!

Very Best,

Jane

Discovery Specialist

  Hello,

My account is currently not letting me add favorites, I haven't been able to do so since July. I thought it was a temporary error, but it appears it's here to stay. here is the text of the error message I receive when I try add a favorite from a box: "An error occurred while adding item to Favorites: The product needs to have a family type of type 'default'"

In addition I would like to comment I am fairly disappointed with your Aces program. All it offers is free shipping since I am not eligible for 2 day shipping since I have a P.O. Box. I also dislike that you can ONLY use the Aces bonus pack with a coupon code, it really is not worth it to me to use a coupon on a mystery item. Also, some friends of mine got a really nice welcome letter and pouch. It stinks that apparently not everyone gets the same treatment. At this point being an Ace really means nothing to me.

Anyhow, thank you for your assistance and listening to my complaint. 

 
This may seem like a dumb question, but do you have to have 500 points on your account (unused) or can you have accumulated 500 points over time and used some of them along the way? Also, how do you maintain this status once you have it? I would appreciate some help to understand this program!

 
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PSA for all you Aces ladies: I'm sure most of you got the email saying Aces get 40% off select items this week only with code ACECLUSIVE40 and you may have noticed the link they email out isn't working.

BUT for me at least, the link is working on my cell phone browser! I use Safari and it's showing all the products. 

Happy shopping :) /emoticons/[email protected] 2x" width="20" height="20" />

 
KD209 said:
PSA for all you Aces ladies: I'm sure most of you got the email saying Aces get 40% off select items this week only with code ACECLUSIVE40 and you may have noticed the link they email out isn't working.

BUT for me at least, the link is working on my cell phone browser! I use Safari and it's showing all the products. 

Happy shopping :) /emoticons/[email protected] 2x" width="20" height="20" />
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The link is all messed up.  It didn't work for me on Firefox when the email first came out, but it worked for me on Safari on a different laptop -- until I logged into my account!  Then it stopped working.  Then I logged out, and it still didn't work, so I stripped the url down to this, and now it's working again even after I logged back in:  https://www.birchbox.com/shop/promo/aces-only

 
I got an aces email the other day that the next time I order they're sending me a keychain.

I guess I'm excited about 40% off, but I'd spend a lot more if it was on anything (Mostly I just really really want an Amika hair dryer.).. but whatever. Aces is fine.

 
I got the pouch a long time ago on my main account and the zipper didn't zip, so you're not missing much if you didn't get one. My mom's account and my other account are both Aces as well yet they have gotten nothing. I have noticed that *sometimes* I get answered super quickly when I contact them but this last time it took 3+ days.

 
chelsealady said:
Got an email the other day saying something about being a long time subscriber. You clicked the link and it automatically added it to my shopping basket.
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Huh, I've been a subscriber for 15 months wonder how long is long. I got no email.

 
sweetharlot said:
Huh, I've been a subscriber for 15 months wonder how long is long. I got no email.
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Not sure about everyone else, but I have three Aces accounts & the one that got this e-mail is the account I've had for 24 months. I was thinking maybe they were doing a yearly gift or something. 

 
allistra44 said:
Not sure about everyone else, but I have three Aces accounts & the one that got this e-mail is the account I've had for 24 months. I was thinking maybe they were doing a yearly gift or something. 
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They used to send keychains after 1 year. I received one unannounced in the mail during my 13th month. I seem to recall they stopped sending them automatically some time last summer (there was some discussion about it here on MUT). If others haven't received the e-mail or the keycain I suggest you try e-mailing customer service and asking them if they still send out anniversary keychains. I know a few people did it last year and Birchbox sent them out.

 
TXSlainte said:
I've been subscribed for 4 years, and I didn't get the email. :( /emoticons/[email protected] 2x" width="20" height="20" />
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Wow! That just proves the theory that this - like most of what they seem to do - is just arbitrary. They really have a lack of consistency in a lot of areas and it seems to be getting even worse.

 
Just for Aces, concierge service via video chat!  There's no way that could possibly go wrong. What have we learned about the anonymity of the internet and video chat?  Not much apparently.  Though I guess this isn't all that anonymous, they have a lot of info.  Which I'm sure everyone will have volunteered honestly.  -eye roll-  

 

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