Well, I don't think they make it very clear how they decide to process the returns in terms of points and $. If I have several items if various prices in my order and return a lower priced item, how do they decide the % of money and points I get back? I am sure there is a formula they use but I tried to undedrstant the amount of points and $ I got back on a couple items and could not figure out that magical formula. So I don't really know how we are suppose to have known better. I have never had a business do this.Thanks for your reply. I should have known better I guess. I will be more careful next time making a purchase for sure.
I thought since the item I returned was the lowest priced item and I still kept the majority of the order that and all my points still applied to what I kept plus I paid more on top of the points, that the item I returned would be the full actual price back and no would be returned points. Or you just give me points back that equals the cost of that item I returned plus any $$ that I paid above and beyond that item.Example. If my order was $100 with several items and I used 200 points for that order so still had to pay $80 and I return and item that was $12, that they'd either give me my full $12 back since I paid $80 out of pocket. OR they'd give me 100 points back and then $2 cashback. That system makes more sense to me and is actually fair.