I didn't receive my PYS (Anastasia brow pencil) in my box and it wasn't on my box preview. I emailed them and they apologized, said they had extras of the Anastasia pencil sample and will ship me one.
No sorry points, and no points to review it whenever I receive it. I don't usually have issues/problems with BB so I've never received sorry points before anyway, but I am kind of annoyed that I don't even get my 10 points to review my PYS.
My box was mostly a bust, I am only happy with the Tocca scrub. The Model Co lipstick, Caffeine eye cream, Lang perfume, and Furterer hair cream all stink, literally. I don't usually get bothered by scents, but I really strongly dislike the scents of 4/5 of the very fragrant/smelly products I received in my box.