Well I heard back from Christine for the email I sent them yesterday.
One order is being packed and shipped today, supposedly, and I got the email with the tracking number.
The other one, I wont be receiving, except the men's pick two that was ordered with it, which she gave me the tracking number for.
The face oil I ordered (Nyakio kola nut that got sent just last month in the boxes!) she said " It appears we are having some issues with the item being received at our warehouse, so for the time begin the item has been taken down from our site."
Okay, fine, warehouse issue shit again. It has been a month already! When will it be straightened out? What will it be next? It isn't like this face oil was so amazing and everybody loved it and they can't keep it on the shelves. Most people didn't like it. It is a brand new product they just sampled. What is the point of sampling products if they can't get them to sell in the shop. Has this been listed in stock for sale a whole month now, and they've had none to send, or are they not able to move it from one warehouse to the new one? I'm sure the company of the product would be glad to know the crap they're pulling and not actually getting the product sold.
It defeats the point of buying a discovery service box, if I have to go elsewhere to then buy the products I discover I love. How am I supposed to believe they'll have anything else in the following months when I like something? Ya know?
Needless to say, I'm getting a refund on this order. I used the points from this order towards reaching 100 to use on my next order that I am receiving... so I wonder if they're going to take away those points, plus what I got for this order? Whatever.. I guess.. I just want my money back. I'm so miffed, and mostly because it took them 4 days to even tell me the product isn't available, when it was supposed to be shipped within 2 days. Were they "ever" going to tell me? She didn't even offer me points for the trouble on it! She gave me points for a complaint about a previous order (two orders made same time, one on each of my accounts, one account got 100 points for the trouble, the other was ignored), but nothing on this current problem so far. Unless she offers it when she gives my refund. They're so inconsistent with how they handle things.
I kind of regret signing up for a third box now. I think I'll wait for the first box with the free necklace, get my review points, buy something to reach 100 points, cash it out on a gift card and close the account out. No point in getting 3 boxes with all this mess going on, and it doesn't sound like it'll be fixed in the next month at the rate they're going.