Birchbox Shipping/OOS/Warehouse Issues

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I finally got my order from the 18th.  I had ordered

shave with benefits shave foam

shea terra moroccan mud poo

and a two -pick

I got the above items - my two pick was opi tinted nail polish in purple & joan vass perfume sample - but they also gave me full sized 12 benefits instant healthy hair treatment(6 oz).  I think they messed up.

I also got a bonus 2 pick due to a massive horrible order issue - that came today too.  I thought I was getting a few foils or a small mini - what I got was a 4 oz malin + goetz vit e face moisturizer & 1 oz of bare love body body fuel. I am shocked over the 4 oz size of the face cream...

so, interesting day with birchbox.  My may 25th order is still missing in action and hasn't even shipped out yet :( /emoticons/[email protected] 2x" width="20" height="20" />

 
biancardi said:
I finally got my order from the 18th.  I had ordered

shave with benefits shave foam

shea terra moroccan mud poo

and a two -pick

I got the above items - my two pick was opi tinted nail polish in purple & joan vass perfume sample - but they also gave me full sized 12 benefits instant healthy hair treatment(6 oz).  I think they messed up.

I also got a bonus 2 pick due to a massive horrible order issue - that came today too.  I thought I was getting a few foils or a small mini - what I got was a 4 oz malin + goetz vit e face moisturizer & 1 oz of bare love body body fuel. I am shocked over the 4 oz size of the face cream...

so, interesting day with birchbox.  My may 25th order is still missing in action and hasn't even shipped out yet :( /emoticons/[email protected] 2x" width="20" height="20" />
Click to expand...
Wow!  That's either a mess up or they want to keep you sticking around.  My pick two will most likely be cruddy like it is about 95% of the time.  I am hoping for a shipping e-mail soon.  

 
I know  - I just looked up the malin + goetz face cream - that is full sized - 45 bucks!!  The 12 benefits hair treatment is 19.50.

I am still in shock. 

 
heres my email

but the 100 points are not on my account, i figured id wait till tomorrow to see if they update

and there was no email after this

i also sent one on my other account since that order didnt ship yet either and they didnt bother to reply to that one

Megan (Birchbox Ops)

May 07 11:17 AM

Hi Angela,

Thanks for reaching out. I'm sorry for the trouble with this!

I have escalated your order to our logistics team to ensure that it ships out promptly, and will be following up with you once I have more detailed information. Please know this is not typical of our service, and we truly appreciate your patience!

Again, I deeply apologize for the delay with this order. Rest assured, we will get this taken care of for you!

In the meantime, I have also added 100 Birchbox Points to your account for the trouble, which is equal to $10 in our shop. You are able to read more about our Points Program and other ways to earn here.

Please let me know if you have other questions or concerns. For further assistance, you can also give us a call at 877-487-7272 (M-F 9a-9p EST) and we'd be happy to help.

Megan
Discovery Specialist

 
I was really hoping I'd have a response to my e-mail when I woke up to get ready for work, but nope. 

Thought about sending them another one asking them to refund my shipping, but I guess I'll just wait for them to respond rather than adding to the number of e-mails they're already dealing with. Or maybe I'll just call in the morning. 

 
allistra44 said:
I was really hoping I'd have a response to my e-mail when I woke up to get ready for work, but nope. 

Thought about sending them another one asking them to refund my shipping, but I guess I'll just wait for them to respond rather than adding to the number of e-mails they're already dealing with. Or maybe I'll just call in the morning. 
Click to expand...
I wouldn't let it go for too long.  I would send another e-mail and hopefully whoever gets it will be more responsible.  

The hubby and me are going away for a long weekend to celebrate him graduating nursing school.  Which means no internet service.  Except what I get on my phone and the mobile site stinks for BB.   Haven't tried this site yet on my iPhone.  If it works I will certainly be  checking out the forums to see what the heck is going on.  

 
SO…I just looked back at the new order Joey put in for me and just e-mailed her back:

Hi Joey -

 I haven't changed my address in the 2 years I have been with Birchbox.  I looked back at the new order and I see that the shipping is standard and not the free 2 day I had originally selected.  Is this because of the warehouse issues that have been going on since the move?
 
Kait
 
If I ordered free 2 day…perhaps there was a reason why (between you and me MUTkeeters…there isn't…I just want my pretties faster.)
 
Okay, I placed an order at 3:45 this am and I seriously just now got a tracking number for ALL OF IT! Maybe that means the warehouse woes are ending, ladies!

 
Ugh.  I lost my tracking e-mail for an order I placed a couple of days ago that should be delivered today.  I am just dumb or is there no way to track a package from the order page? 

 
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well, they just re-placed my order for the 25th, as it wasn't moving out of the warehouse...

 
Lol they finally responded to my email & just said it's out for delivery today. No apology. No explanation as yo why it was late when I paid for expedited shipping.

Sigh. Whatever Birchbox.

I'm just hoping it's all in there when/if it actually comes.

 
@allistra44  If you paid for expedited shipping, you should call and complain about it.  They should refund the shipping costs at the very least!

 
Hahaha ok so yes, I did get my package today. However it was missing the item I actually needed, the gift for my boyfriend, and the sample pack. Seriously.

But I called and the girl was super nice. They're sending both items next day for me, free of charge + giving me more points.

She said I should get the shipping notice soon and I really hope thats true! I'm obsessively checking my email.

 
I have two orders that have still yet to be shipped.  Today is day three, so I'm trying to be patient.  At the same time, the last two orders (that I just got today) took a friggin week to ship out, and took over a week to get here by UPS after they shipped.  

I was going to give them until end of day to get my tracking info to me, but then tomorrow is already Friday, if I wait it'll be end of next week before I hear anything knowing them lately.  It has been a month since they moved warehouses, come on BB, get your shit together finally!  They are running out of understandable excuses in my opinion.  

 
Here is the response I got to the e-mail I sent this AM:

JoeySergi_01.jpg
Joey (Birchbox Ops)

May 08 05:29 PM

Hi Kait,

Thanks for getting back to me! We recently switched warehouses and the new warehouse has a stricter address verification system. I have updated your address so that this is not an issue moving forward.

I've fixed the order to be sent out next day air. You should see a new order in your history.

Very Best,

Joey
Discovery Specialist
Birchbox | 877-487-7272 | @BirchboxOps

 
KaitC13 said:
Here is the response I got to the e-mail I sent this AM:

JoeySergi_01.jpg
Joey (Birchbox Ops)

May 08 05:29 PM

Hi Kait,

Thanks for getting back to me! We recently switched warehouses and the new warehouse has a stricter address verification system. I have updated your address so that this is not an issue moving forward.

I've fixed the order to be sent out next day air. You should see a new order in your history.

Very Best,

Joey

Discovery Specialist

Birchbox | 877-487-7272 | @BirchboxOps
Click to expand...
wow. joey is a female. i thought i was talking to a guy the whole time when i had her last week. whoops lol

 
Sigh. Here we go again!

On Sunday I placed an order for 2 of theBalm's Instain blushes, a two pack of MeUndies for the boyfriend, and a pick two. I picked two day shipping which meant it should have arrived Wednesday but never got a tracking notice and it didn't get here Wednesday. Took them until Thursday morning to reply to my email & they said that it should be out for delivery. 

Got the package today and it had just the two blushes. So I called & talked to a super nice rep who told me she'd next day air the rest of the order for me & I'd get it Friday. 

It was getting late in the day & I still hadn't gotten a shipping notice, so I emailed her again & she assured me it would be sent out. 

Just got a shipping confirmation at 3:15 AM. For the two blushes I already got and a sample pack.  :blink:

WHAT? Not what I needed, Birchbox! 

 
So a couple days ago I finally received my in full bloom order, ordered on the 26th and received on the 7th, it was missing part of my order. Then I ordered the Free for all box on Sunday the 4th and still don't have shipping. I called on Wednesday and they said it would ship immediately because everything was in stock, and now it's Friday and it still hasn't shipped, I'm going to seriously chew them out today!

 

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