I ordered some sample packets from befine using the birchbox code for half price and they sent me the free night cream along with them (even though I did not expect that)!
NOPE! I requested it i guess 2 almost 3 weeks ago now... BEFINE SUCKSOriginally Posted by Scawolita /img/forum/go_quote.gif
Has anyone actually received the free night cream from BeFine? I requested it, as they said to when they sent out those e-mails but never got anything.
Originally Posted by mega789 /img/forum/go_quote.gif
Ok well after Befine finally emailed me, they told me that I should have my stuff by Friday which is now today. They also told me that meanwhile I was going to get a shipping refund. Well, today I got no package still and I was never issued a shipping refund either.
I just wrote an email and said that I just want to get a complete refund at this point..I mean it's been 16 days...and they were making some fresh stuff from the factory I could understand, but of course communication would help. Maybe they are stamping new expiration dates on the stuff. I just don't know what is going on at this point and I don't care...
Originally Posted by mega789 /img/forum/go_quote.gif
Well I still have not received an order I placed on Apri 25th from Befine or the shipping credit they promised. Part of my order was a gift for Mother's Day for my mom, so I ended up having to buy her other things. Today I disputed the charge. Looks like I'll be waiting for a long time to get any money back. Horrible customer service! Stay away from this company!!!
Originally Posted by Hilde /img/forum/go_quote.gif
Has anybody gotten their money back? I've sent them three emails and no response. Grrrrr.
Wow I told them I wanted a refund but got no reply, so I disputed it with the CC company. Looks like the dispute talk got them going on your end. I never got any emails or offers of a free night cream, but I did get my $45 back from paypal.Originally Posted by ladygrey /img/forum/go_quote.gif
I emailed them and told them that if my order wasn't cancelled by Friday, I'd be initiating a dispute with my credit card company.
Guess that freaked them right out, because I got a reply in less than 24 hours that told me that my refund should be in my account by Tuesday and that I'll still get the free night cream.
Whew. I'm still holding my breath until my $30 is back in my account. I'll be happy to wash my hands of this.
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