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Label created, woohoo! Mine is 9.9 pounds, I got a little crazy with the add-ons. Oops.
Oh no!!! I'm sorry. Hopefully they'll expedite the shipping for you, once they figure out if they can give you the add on items. They seem to have great customer service and perhaps they'll even comp the box since you didn't get the things you ordered.So FFF ran out of my add-ons and held the entire box - so not only will I not receive what I ordered/the rest will no doubt arrive after Christmas. Words cannot express how unhappy I am with FFF.
I hope not ! I had to write 2 emails before I received a response and it took about 3 business days from the last email to get a response. I'm still not sure how they ran out of stuff and am bummed since I ordered on the first day that the add-ons opened up.Stella A, on 14 Dec 2015 - 8:37 PM, said:Stella A, on 14 Dec 2015 - 8:37 PM, said@MET I wonder if I'm in the same boat. I haven't received any shipping info yet. So I sent them an email last night and I am still waiting for a response. Sigh...
I received the automated message yesterday too - shaking head.Stella A, on 16 Dec 2015 - 10:12 AM, said:
@MET So I just heard back from fabfitfun's customer service: "Due to a system error with add-ons some items were out of stock, but customers were still able to add them to their carts." In my case, they ran out of the Donni Charm Scarf even though I added it to my box on the first day as well. So they issued a refund for the item and said that they are currently packing my box up and will ship it out soon.
I just wish they had sent out emails to everyone affected as soon as they found out about the issue instead of waiting until their customers had to contact them about the status of their boxes...
EDIT:
Well, I went back to the jane.com offer and read the fine print, it was for new subscribers only, requires a credit card, and will result in subscribing for future boxes ("but you can cancel at any time"). I am going to dispute the purchase through my credit card and try to get it reversed. If that's not successful, is there anyone here who wants to buy the code from me?
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I bought an extra winter box plus bonus portable speaker through jane.com as a gift for my daughter-in-law. Today jane.com sent me "a code" that I am supposed to "put in at fabfitfun.com" to actually order the box. But of course they
I am not a dummy, I swear, but I looked at the website and cannot for the life of me figure out where to put this "code" they sent me, to order the winter-box-plus-speaker deal. I went to fabfitfun.com/welcome as directed, but since I am already a subscriber there is nowhere for me to enter any code. Has anyone used jane.com before and can you tell me how to make this work? I am *this close* to telling them to get lost and disputing the charge.
Thanks!
a
Just wow. I assume you've sent off an email / phone call at this point? Do let us know how that goes. If they can't fulfill the order you placed, they need to make it right! BP resent my order and it arrived here quickly (in time for Christmas gifting). . . and they still gave me a $15 credit for future use to make up for the inconvenience. That's what should happen here at the least.Well it's official for me this is by far the worst sub box fulfillment/customer service box. I just received my box and am missing one of the add-ons and have a feeling they are not going to be able to fulfill it. My VIP selections were wrong but I am more upset about the add-on since it was going to be an Christmas gift.
*edit: looked at the packing slip and they actually put a thin label over my 3rd item so there is no way I will be receiving it. Words fail.
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