Originally Posted by r4chel77 /img/forum/go_quote.gif
the thing i don't understand and keep hearing is that people are weighing their half empty bottles and they weigh the correct amount. 'half empty' has NOTHING to do with the the product amount and does not matter, is not a fault of julep's, is not a problem, etc etc etc. if there are true inconsistencies, that's an issue. as for people saying 'empty' and 'full', it still doesn't actually standardize an amount. if i bought an 0.11oz concealer, obviously it's going to look like very little and empty to someone who doesn't understand that products often come in bigger bottles (i.e. julep's foot scrub was 'half empty' when i got it). it's like other bottles: i thought i was completely out of laura mercier's stuff but there was so much in the bottle that i returned my repurchase after realizing it.
i feel like people didn't swatch their cremes out to see how truly they will fit pale people and are not orange as well as thinking a half filled bottle means they got half the product. it's driving me nuts.
as for mystery boxes, i'm excited and might jump in for the first time ever!
I understand your point, and to some extent I think you're correct. There are a lot of people complaining half full that got 1 oz of product. But as a few others said, the consistency of the products was off. Mine was half full---half of the labeled 1 oz, I weighed it. So again lots of people saying half full, mean half full, not just compared to the bottle. And you can't really argue an empty concealer tube-checked with the top cut off..or nearly empty. Most had nothing close to the .11 oz of product, at least for the medium.
I think there were lots of problems with consistency between the shades too. I haven't heard anything about the medium-dark or dark shades anywhere yet, so just speaking of light and medium, they are really two different products.
Judging from the majority, the light cream seemed to have the least amount of problems for color/blending. Most say it was super sheer, almost watery, and a good portion of people say they received the correct amount.
However, the medium was more thick in texture, harder to blend out, waay more orange than it should have been, and from what I've read, had the most cases of "wrong amounts" complaints. This color option for concealer was also thick and dry/crumbly for many. Some medium DD creams blended fine, but lots were truly orange. I'm SO yellow toned, I could be big birds cousin. I'm many times asked if I'm sick with jaundice I'm so yellow. My particular tube of bb cream made me into an Ompa Loompa. There was no yellow in mine really. The problem is all the tubes aren't consistent. After reading everything online I've found, it sounds like each color had multiple batches produced, and some were okay, the others major problems.
To me it sounds like a manufacturing problem, not Julep deliberately ripping people off. But then again, they wont admit fault really either, or pawn it off on another. Which makes it weird to many people.
I think quality control missed the mark for these two product launches, and they should have had everything perfected before releasing it with the claims they made. Live and learn though.
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For anybody interested.. I also finally got a response back from customer service. I sent a long email, with all my thoughts of the company as of late. Nothing nasty or bitter, but I was brutally honest. I gave a few suggestions from a customers point of view, and I asked if they'd be kind enough to relay my email to the higher ups, etc.
All I asked for for "compensation" for the bad box I received was my points I spent on it back.
The response I got was a thank you from the agent, for not taking things out personally on customer service. A thank you for the complete honesty, and as requested my thoughts will gladly be sent to the management/etc. A thank you for still wanting to be a maven and sticking through this. And that they would be pleased to offer my 2000 points back as an acceptance of apology from Julep, and that they should be in by end of today.
This is all a condensed version of what they said of course, but I'm happy with the response I got. They noted something on each section of topic I wrote about, didn't give a robotic or uncaring response on anything, and I got the outcome I wanted--- My points back, so I can spend them again, using real money to buy more as well, lol.
While I'd personally like if Julep at least acknowledged the mistakes or pawned them off as not their fault, at least they are trying to make good on repairing the damage. Which is all anybody can really ask for. Maybe going forward they will spend more time on products before releasing them, or learn they should stick with nail products after all. Who knows, but they had to of learned something out of all this.
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