- Joined
- Mar 30, 2013
- Messages
- 729
- Reaction score
- 624
Just wanted to share a positive experience:
A bracelet was out of stock, so they offered me a $50 replacement item plus a code for a $50 bonus item in my next bag. I asked if I could just have a $75 pillow instead, and they agreed as a ‘one time courtesy’. (Which got on my nerves, considering this ought to be a one-time problem, and the pillows aren’t exactly flying off the shelves.)
The pillow arrived earlier this week and it’s beautiful, but I was still sad about the missing bracelet. Imagine my surprise when it arrived today! I didn’t get a shipping notice; I guess they found it and decided to just send it to me. It’s my first really positive experience with LBB customer service, so perhaps things are looking up!
A bracelet was out of stock, so they offered me a $50 replacement item plus a code for a $50 bonus item in my next bag. I asked if I could just have a $75 pillow instead, and they agreed as a ‘one time courtesy’. (Which got on my nerves, considering this ought to be a one-time problem, and the pillows aren’t exactly flying off the shelves.)
The pillow arrived earlier this week and it’s beautiful, but I was still sad about the missing bracelet. Imagine my surprise when it arrived today! I didn’t get a shipping notice; I guess they found it and decided to just send it to me. It’s my first really positive experience with LBB customer service, so perhaps things are looking up!