My necklace arrived broken, but with the help of some jewelry pliers, it was a fairly easy fix for the clasp. I would suggest making sure all the rings are tight and secure before wearing it. It would be a real bummer for it to break while you were out and about.
That wont be a PopSugar box. PS ships out of Gilroy, CA or New York, and yes, they ship FedEx smartpost.
and the Smartpost means that fedex has it in their hands and can quickly move it to one of their sorting facilities and within several days run it a full state away from you in the opposite direction and hand it off to USPS (snail mail) and then it usually for me, takes another 5 to 7 days to be delivered... It's the most ridiculous mess up! I can order anything from Japan or the United Kingdom and get it sooner than a popsugar box.
I used my Order # as the reference number. I ordered on 12/12/14 with the 50% off code and they are giving me a delivery date of 12/23/14.
When you get your popsugar shipment notification and click on the package tracking number.... Takes you to the FedEx page, in the lower right hand of the page it will give you THE SERVICE - Smartpost and beneath that is the Box weight... I'm looking at my invoice for the women's holiday box.... Wow! says 5.2 lbs.
I had the same problem with my clasp! The inner gold piece that closes the loop wouldn't close all the way. Also my necklace got loose during shipping so I'm not sure if that is why the clasp was wonky.
I also live in Portland and it's *so* very frustrating to watch my box bounce from Troutdale up to Washington, only to come back down to Portland. It usually takes me three or four days to get my box once it's arrived in Troutdale!
/emoticons/[email protected] 2x" width="20" height="20" /> It's really a shame that people are having issues with shipping, etc. because PS seems to be improving the quality of their boxes. 
Same exact situation. Except that my box never shipped and my account still says "pending." They charged my card early December and I 've received no response to my email to them which I sent last week. I love the boxes, but I think it's time for me to cancel my account.I also live in Portland and it's *so* very frustrating to watch my box bounce from Troutdale up to Washington, only to come back down to Portland. It usually takes me three or four days to get my box once it's arrived in Troutdale!
I commented earlier about my account, how I haven't been charged for a December box (it just says "pending") and it says my next shipment is January! I know it's not an issue with my credit card, as I've used it to make other purchases (including the women's LE box. . .I used the JOY code to get a second December box for gifts. There's been no movement on my LE box and I am very doubtful I'll get it by Christmas).
Anyway, I emailed PS customer service this morning and haven't heard anything back yet. As a longtime customer, I find this situation with my regular December box really annoying. When I checked the FAQ, it says December is 'sold out' so I'm actually worried I might not get the JOY box or the monthly box.
/emoticons/[email protected] 2x" width="20" height="20" />
I can't tell if my credit card was charged because it's a card my partner pays for. I'm assuming it was already charged then, since you are in the same boat as I am.Same exact situation. Except that my box never shipped and my account still says "pending." They charged my card early December and I 've received no response to my email to them which I sent last week. I love the boxes, but I think it's time for me to cancel my account.
