Just had to another BJB horror story to add to the list. I was super excited to use the code and generally had a good experience with the clothes I received. but like others my problems began when it came time to using the $40 code. I called and spoke with Jessy, who adamantly insisted that the $20 "styling fee" is not credited toward purchases. I was certain I had seen differently on their website, but didn't have any proof at the time of my phone call so I just ended the convo because she wasn't taking my concern seriously and I obviously wasn't getting anywhere with her. Later when I looked at the website, there was oddly no mention of the $20 fee being credited toward purchases, but when I looked up a cached version of the site from 10/22 (the day before I ordered), it clearly states "If you purchase an item from your box we will apply the $20 to your sale as a credit". So in between 10/22 and now they deleted that from the website and are now claiming that it's not their policy! On top of that, when I tried to email the above concerns, the reply I received was simply "I am sorry you are confused. Your total is $$, if you don't want the top please send back or we'll have to charge you for it." Totally blew off all my concerns. No explanation for the mysterious disappearance of the policy in question from their website. To me this kind of behavior is incredibly dishonest and makes me want to stay very, very far away from a company that practices in this way.