Originally Posted by
GinaM /img/forum/go_quote.gif
Just curious if anyone else has received the following email.....
Hi Gina,
We appreciate the feedback you provided when you cancelled your Sample Society enrollment and are so sorry that you were not pleased with the samples you received. As a courtesy, we are sending you our most recent box free of charge. We look forward to serving you better in the future.
As always, please feel free to contact our friendly Customer Care team by phone (toll-free, 1-888-696-0423) or by email (
[email protected]) if you ever have any questions, comments or suggestions regarding our service. We're open 24 hours a day, 7 days a week.
Sincerely,
Customer Care Team
BeautyBar.com
I received a phone call, not an email. I'm actually a little annoyed about this now because I replied to the CS person asking them to go ahead and contact Conde Nast on my behalf to see about my promised _Allure_ subscription (I have problems remembering to call when things are open, plus Beauty Bar/Sample Society are the ones who seem to have dropped the ball, plus they're probably going to have to confirm my subscription, so my vote is that they should fix it. I had an issue with Bank of America last week -- entirely work-related, so at least I got paid to get furious with them -- that I took a similar stance on: You broke it, so you can fix it), and I haven't heard anything back on that request. And I received a shipping notice today, the same day I received a notice that my replacement Birchbox was shipping, so I will consider this an interesting experiment to see which one arrives first.