I like them too, not just because I love perfume but I have a husband who is allergic to certain ingredients and some synthetic compounds. I rely on sample vials to determine what I not only like but can wear without triggering his skin or nose.I actually love getting perfume samples in my box because SS usually has unique brands that I can't get locally. I've fallen in love with some of the Diptyque perfumes that were in my SS box that I would have never been able (or thought) to sample otherwise. I live in a smaller town so even perfumes are harder to come by so I love getting them in my subs.
I would defiantly contact them again. This happened to me three time and the second time someone on here urged me to let them know that I wouldn't be placing an order within a week and so it would not make up for my missing sample. They then credited me back some money on to my card. Another time they sent me a new box. So I would contact them and let them know you're not satisfied with this solution. It's not your fault they didn't send all the samples. You shouldn't have to spend more $ to get the credit for it.I got this box too....except I was missing my Murad product. I liked the samples overall (the ones I did get), I actually LOVE the perfume. It is exactly the kind of perfume I would buy for myself. I was a little disappointed about my CS regarding the missing item. They (understandably, I guess) could not replace the missing sample, but gave me a $3 credit in my account. What I didn't like was that they gave me a week to use that credit or I lose it! I don't get paid until next Friday so I won't have any money to spend until then so I won't be able to use my credit. /emoticons/[email protected] 2x" width="20" height="20" /> Hopefully next month is better.Â
SS has great customer service but sometimes you have to speak to a few reps to get a good solution.I will try emailing them again in the morning. I thought it was so strange that they gave me an expiration date for my credit, especially since it is only $3. A credit back on my card or just a credit on the site that doesn't expire would be nice. I'll let you know how it goes!
How sad! I'm glad they are sending you a new box (as they should) but I can see that being such a disappointment!Well. . . .got my box today and was excited to open my first sample box and I went to open the pretty,gray,tissue around the paper clips and viola! Nothing!!! Absolutely nothing except paper! No samples! Bummed. . .! Called CS and they are sending a new box, but won't get it till Saturday!!! : (. So this is my day, so far!!!!! LOL
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