Hello everyone! If you are upset about The Natural Beauty Box's non-delivery of goods and unacceptably haughty(I personally prefer the word "crap") customer service, there is a simple and fast way to get your money back. Forget about Tweeting, Facebooking or emailing them because you will get no reply. You have to dispute it through your Paypal account. Do it as soon as possible because if 45 days have elapsed after your payment, Paypal will not be able to do anything for you.
So....log into your Paypal account. Go to your purchase history and find the transaction. Then click the Resolution Center tab(top of your account page). This will only open a DISPUTE, not a CLAIM. A dispute page will open with a box for you to write an email to TNBB. Write something as follows: "I wish to be refunded for my [date] transaction in the amount of [$]. The reason is non-delivery of goods and unanswered emails as described by numerous irate customers on your Facebook page."
They will write back saying the boxes are going to be sent out any time now.....yeah, whatever. Write back: Please issue a refund. And, they will !! No merchant wants loads of DISPUTES to escalate into CLAIMS because too many of these and Paypal will yank their account.
Unfortunately for people who bought a year subscription, if 45 days have elapsed from the date of your payment the only thing to do is keep asking TNBB for a partial refund through Facebook or email. :-((
Of course, if you are not upset at TNBB and love their merchandise and customer service then carry on and ignore all of the above.
