Coco Rocha Fancy Box

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Post a reply>insert image button (on the bar at the top, in the box with the 
rolleyes.gif
)>spoiler button at end of box.

First time I posted did not use the spoiler function! 

 
Ok so here's my box!



Doorstop - completely useless to me. I'm going to try to sell this. MSRP $15 (Average price $8)

Greeting card - sure, these always come in handy MSRP $4.50
TKO Rubber Watch - It feels like a nice watch and has real crystals but rubber still looks cheap to me. MSRP $135 (Average price $60)
Creature Cup - this is the one thing I love! I've been eyeing them on fancy for awhile so I'm keeping this. MSRP $20 (Average price $15)
 
So total = $87.50 which I think is a great deal since I paid $22 total (had a coupon code). But since I only really will use the cup and card, I guess it evens out for me.

 
I actually really like this box! I was a little disappointed because he regular box had been charged weeks ago still hasn't come but this one that was charged two days ago came today.

 
I actually really like this box! I was a little disappointed because he regular box had been charged weeks ago still hasn't come but this one that was charged two days ago came today.
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Edited - please keep all BST stuff in appropriate areas. Thanks MUT
 
I could not be more disappointed with this box. Even with the $20 off coupon I used the items are not worth it. The items were just stuffed into the oversize shipping box loose with a piece of crinkled paper as "padding". It's a wonder how it all made it to me unbroken. Nothing about this box says "fancy" or relates to Coco Rocha (fashion, glamour, etc.). It's just seems like unwanted random filler. Too bad, last months box looks really promising. Seems this company is pulling a bait and switch. I cancelled my account today.

 
Originally Posted by alliekers /img/forum/go_quote.gif
I could not be more disappointed with this box. Even with the $20 off coupon I used the items are not worth it. The items were just stuffed into the oversize shipping box loose with a piece of crinkled paper as "padding". It's a wonder how it all made it to me unbroken. Nothing about this box says "fancy" or relates to Coco Rocha (fashion, glamour, etc.). It's just seems like unwanted random filler. Too bad, last months box looks really promising. Seems this company is pulling a bait and switch. I cancelled my account today.
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I agree, I'm putting everything up for sale and I canceled as well. I don't really "get" the mug, the card is tacky and kinda odd, the watch is even more tacky (and INSANELY overpriced -- I wouldn't even pay $5 for it, let alone $100+) and the door stop is...well, a door stop.  Because (eye roll) everyone has had that moment when they go, "Gee, I really need me a door stop....even better, high-heel door stop!"  I mean, if you needed a door stop and wanted it to look like a high heel, why not, I don't know, crazy thought, use an actual high heel?  Wedges under doors just fine....I accidentally jam my heels under there enough to verify that one!

 
Originally Posted by MissMonica /img/forum/go_quote.gif

I agree, I'm putting everything up for sale and I canceled as well. I don't really "get" the mug, the card is tacky and kinda odd, the watch is even more tacky (and INSANELY overpriced -- I wouldn't even pay $5 for it, let alone $100+) and the door stop is...well, a door stop.  Because (eye roll) everyone has had that moment when they go, "Gee, I really need me a door stop....even better, high-heel door stop!"  I mean, if you needed a door stop and wanted it to look like a high heel, why not, I don't know, crazy thought, use an actual high heel?  Wedges under doors just fine....I accidentally jam my heels under there enough to verify that one!
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Haha, you sum up my thoughts exactly! Typically with a box containing stuff that's not to my taste, I don't worry too much since I can always think of someone who'll enjoy them. With this box, I'd be hard pressed to find anyone I know that would enjoy this stuff. It's just so random, almost to the point of gag-gifts. Like something from Spencer's circa 1998.

 
Originally Posted by QueenG /img/forum/go_quote.gif

I need to rant for a minute.I'm a Canadian Fancy customer.

I loved my Coco Rocha Box. And was thrilled that there would be no extra charges in duties and such. They have it set up with FedEx that we pay the additional $17 in shipping and fees upfront with our subscription and we will not be charged any duties thereafter. I was promised that in an email response when I sent them a message voicing my concerns.

And then low and behold, I receive an invoice from Fed-Ex charging me $16.45 in extra fees. What?

I thought there must be some misunderstanding and I'll contact Fancy to get them to viod the invoice for me.

My first email:

Hello,

I received an invoice from FedEx stating I owe a balance of $16.45 in taxes and fees. I thought Fancy had already dealt with all this as one of the main reasons I subscribed was because the duties have already been paid with my subscription. So why am I receiving this? I am not happy about this at all. I have already been charged for my next month, so should I expect another $16.45 in fees on top of the $56 I am already paying?! I have not paid the invoice yet as I wanted to contact Fancy first to get to the bottom of this. Please let me know what is going on. If this keeps happening, I will have to cancel my subscription. Thank you   Their first response: Hi

Thanks for contacting us.  I apologize that you were charged additional customs duties.  This was a mistake made by FedEx that we have rectified for all future purchases.  The customs charges should have been charged to us and not you.  If you would please provide us for an invoice we would be happy to refund you for those charges.  I apologize for any inconvenience this may have caused you.

If you would still like to cancel your subscription, please confirm so I can proceed with the cancellation.  However, please note that you will not be paying these additional charges this month or in any future months.

Thank you for using Fancy, please let us know if you have questions.

Me, a little ticked of at this point:

Hello,

I can get you a scanned copy of the invoice today.  I think you misunderstood me. I received the invoice but I have not paid it. Are you asking me to pay the charges again?? I did this for my first box and it was highly inconvenient for me. Can you not fix this on your end? I do not wish to drive all the way out to my local FedEx office to pay charges I should not have been charged in the first place. [SIZE=12pt]It makes me very angry that you would even suggest that I do this AGAIN. [/SIZE][SIZE=12pt]So as your customer I'm asking to find some solution on your end and resolve this with FedEx. [/SIZE]  I do not wish to cancel my subscription (and I know very well how to do that in my account) nor did I say I wanted to. I simply stated that I would if I continued to get charged extra fees.  Fancy We are incredibly sorry about this situation.  Please send us the invoice and pay the charge, we will then refund you for this.  Again we are incredibly sorry for the inconvenience caused.   Me: really angry now  still do not understand why you cannot dispute this with FedEx on my behalf since I am a paying customer of yours and it is your company that has a deal with FedEx. To have to go through all the charges and refunds is frustrating and a pain. And the exchange from US to Canadian dollars has to be considered. So in reality, I wouldn't be getting my refund in full at all. I am still extremely angry about this as this is very inconvenient for me. I was promised that this would not happen to me again and it has and I feel your customer service is just giving me the run around. It does not help me at all to have to keep doing all the running around on my end while you seemingly are doing nothing. FIX THIS.

Fancy:

Hi

  We are very sorry about this situation and yes it is an unfortunate incident and we feel terrible about this situation.  We are only able to refund you for the invoice once you send it to us.  Again I am very sorry about this and this is a situation that we are trying to solve. Again no answer.Hi

  We are very sorry for the inconvenience caused and we have refunded you for the invoice.  Unfortunately the only we can refund for these charges is by providing us with the invoice.  Please allow 3-5 days for the refund to go back onto your credit card.  We thank you again for using Fancy.
Me:

Thank you for refunding me. I was really hoping that you would be able to just communicate with FedEx and have the invoice cancelled or voided so I do not have to physically go and pay the extra charges. NO one has explained to me why this was not possible, only that you needed the invoice to refund me. I don't care about that. I wanted to know why you could not talk to FedEx. I am STILL getting the run around with vague answers and empty apologizes. I'm extremely disappointed in your customer service (more like lack there of) and will be writing a post telling all my blog readers and forum members to be aware of the extra charges and as well as the crappy customer service. I should not have to have written this many emails to have one simple question answered: why could you not communicate with FedEx directly to have the invoice nulled?

I want an answer or the email of someone who will answer me.

Fancy: We are very sorry about the inconvenience caused.  Unfortunately we handling refunding for customs by having you pay the fee and we refund you for the charges.  I am very sorry again for the inconvenience caused by this and this might be something we will change in the future.  FedEx should not be charging you customs fees and again I am incredibly sorry about this.   Ugh, well, it sort of an answer.....

grrrrrr! Am I on crazy pills or should I be mad?

The same thing happened to me! Infuriating! I was so pissed! I just saw that I got my credit, but still have to physically pay the stupid bill. Yeah I'm pretty much done with Fancy at this point. 
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So I got the second Coco Rocha Fancy Box and yeah was disappointed with this one. I loved the first one, but this one was not that great. I know there's was one expensive item (the watch), but the rest was junk. I would've liked the watch more if it hadn't been pink. Anyone get a different colour and want to trade?

 
Originally Posted by girlmeetsbox /img/forum/go_quote.gif

So I got the second Coco Rocha Fancy Box and yeah was disappointed with this one. I loved the first one, but this one was not that great. I know there's was one expensive item (the watch), but the rest was junk. I would've liked the watch more if it hadn't been pink. Anyone get a different colour and want to trade?
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Did the FedEx customs bill happen again with your second box?

 
It happened to me again. I sent them the invoice and they refunded me. I also told them to cancel my account as I am sick of this hassle. They are also blaming Fed-Ex for these errors. But really, all of them? When they've had months to correct it? Fishy fishy....

 
Originally Posted by jallu /img/forum/go_quote.gif


Did the FedEx customs bill happen again with your second box?
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No, I'm not even sure for what box is what for? It could've been for the regular Fancy Box or the Coco Rocha one. I don't understand why it happened and they kind of blamed FedEx. I spoke to FedEx first about it and they said the shipper checked the box on the form for the recipient to pay. I believe FedEx and will not be subscribing any time soon!

 
Has anyone had an update on when the next box will be shipping? I was charged for the this on 5/8/13 but still haven't received it. I emailed Fancy but haven't heard back from them. Not that I'm dying to see the next box after the hot mess the previous one was, I just don't want to be charged for two without receiving one.

 
I asked them about it too, as I had ordered on the 1st of May and still have not received one. They told me it would ship by the 30th... which it didn't. And I emailed again yesterday with no response. 

 
Just got an email saying that the box was "almost ready" and that they were "making it extra special."  Eyeroll.

 
I was originally told it would ship May 31st and I e-mailed yesterday to inquire again and am now being told it will ship this Friday (June 7th).
 

 

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