Birchbox for Men - is it worth it!?

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Yeah I think it helps when they can hear the exasperation in your voice! They seemed reluctant, but I'm fed up!

 
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I emailed them and initially got the condescending "you should be happy we didn't charge you on Nov 15th like we normally would have.  It was so kind of us to wait until the 1st to charge you even though we told you the fee for that month would be waived." email.  Needless to say I responded that their answer was unsatisfactory and told them what I wanted.  I got a refund of the $20.

 
sheislegend said:
Lucky! I emailed them about it right away and just got a reply back literally saying "I can confirm that you have been billed for the December Birchbox on December 1st." No mentions of any refunds or the fact that I've already paid for December. Do you usually get better customer service when you call?
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Not sure, but you should be up their @$$ to get a refund if you haven't received a box yet. Originally they were going to give us a November box, said they would "comp" December box, then have the nerve to bill us for December anyway.  Stuff like this makes me glad that I only keep a set amount on the prepaid card I get and if it goes over, they can't take away any more money.

 
nc42 said:
Not sure, but you should be up their @$$ to get a refund if you haven't received a box yet. Originally they were going to give us a November box, said they would "comp" December box, then have the nerve to bill us for December anyway.  Stuff like this makes me glad that I only keep a set amount on the prepaid card I get and if it goes over, they can't take away any more money.
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That's such a good idea! I'm definitely switching to that.

I finally got a refund but the way they explained it was pretty much ridiculous. For those of us who paid for November and didn't get it, we were offered January's box "comped" for the inconvenience. We were all under the impression that the $20 we paid for November would now go towards December's box instead, and then January's would be complementary. BUT she said it was right that we were charged for December because the money we paid in November was now for January's box...

So in their eyes, "comped" doesn't mean complementary or free, it means "hey you actually paid for this but we're gonna call it a special name to make us look better!" 

 
sheislegend said:
That's such a good idea! I'm definitely switching to that.

I finally got a refund but the way they explained it was pretty much ridiculous. For those of us who paid for November and didn't get it, we were offered January's box "comped" for the inconvenience. We were all under the impression that the $20 we paid for November would now go towards December's box instead, and then January's would be complementary. BUT she said it was right that we were charged for December because the money we paid in November was now for January's box...

So in their eyes, "comped" doesn't mean complementary or free, it means "hey you actually paid for this but we're gonna call it a special name to make us look better!" 
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When I asked them about December since they told us January would be comped, they told me that was an error and they would comp the December box.  I told them that it's not free if you're moving my $20 over from one month to another. I didn't ask for points, and if I had the option, I would've asked for my money back.

Birchbox needs to learn the definition of comp (the second one)

comp

kämp/
informal
verb
past tense: comped; past participle: comped

  1. 1.
    play (music) as an accompaniment, especially in jazz or blues.
    "if someone is comping chord changes, there are more textured harmonies"

  2. 2.
    NORTH AMERICAN
    give (something) away free, especially as part of a promotion.
    "the management did graciously comp our wine selection"


 
I feel like a victim of retaliation for all of my whining. My December box is showing up in New Jersey... I'm near Chicago. Grumblegrumble. Canceling after January.

 
I'm in Chicago too and I'm still waiting on a shipment confirmation for mine :( /emoticons/[email protected] 2x" width="20" height="20" /> I did creep the box contents through the link in the December thread and it looks like my full size item is going to be...socks!! I don't think I would've signed my bf up for it if there wasn't a promotion going on, it just doesn't seem like it's worth it.

 
I can definitely say that with the hassles I have had with this subscription that it definitely is not worth it.  It started out with the code they sent for the original 200 points not working, then not getting the November box, being charged for the December one when it was supposed to be free because of the November mess up, now I have a shipping number for a December box, but nothing is showing on my box page.  And for the cherry on top of that little sundae full of crap, the cancel button wants to cancel my Birchbox Women's subscription, not the men's.   

Update:  I was able to force the update of my Dec. Birchbox man box.  What a let down.  No socks, no flask, no tie, instead I am being sent  a tie clip.  I had been under the impression that everyone would get one of the "big ticket" lifestyle items in their box.  I can't get rid of this subscription fast enough. 

Update 2: Interestingly when I played with the forced box load it pulled up a box for November.  I am really glad I didn't get what showed for November.  There was a jump rope in there.  If I were to hand my computer nerd hubby a jump rope there may be an emergency room visit needed.  Where is the cool stuff that I see other people getting?

 
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I finally got the damn box yesterday. I got the box, some strong smelling soap (it hurt my nostrils), two pairs of socks I love (but not paying $49 for six of them), acure face wash and facial moisturizer. Never again on that account.

They gave me an extra 150 points because it wouldn't load on my account for the longest and 50 for the reviews since I couldn't do them on my own. What a nightmare.

What does a sista gotta do to get some headphones or gadgets? That's why I signed up for this box. I'm passing this box on to my hubby for CHRISTmas, minus a pair of socks and a men's pick two, lol.

image.jpg

 
Getting the boyfriend. Gift sub for Christmas. Any thoughts on favorites/classic/fashion forward for the first box?

 
Are they doing a pick your sample for December Birchbox man? I thought it was the on the 12th of last month.

 
shy32 said:
Are they doing a pick your sample for December Birchbox man? I thought it was the on the 12th of last month.
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They told me today that it's for the January box.  I asked the lady multiple times to add me to the birchbox man e-mail list so i can get the pys (they have headphones), and she has to send my e-mail over to the info team.  It shouldn't be that hard to add me to a marketing e-mail list should it?

I'm contacting their facebook rep to add myself on before the samples run out.

 
Is anyone else still waiting on their December box? It just seems weird that the January one's shipping in less than 2 weeks and my December one doesn't have shipping info yet. I've inquired twice since the 25th and each time I get told that my box will be shipping "shortly"  <_<

@ I'm hoping I emailed them in time to get those headphones too! 

 
sheislegend said:
Is anyone else still waiting on their December box? It just seems weird that the January one's shipping in less than 2 weeks and my December one doesn't have shipping info yet. I've inquired twice since the 25th and each time I get told that my box will be shipping "shortly"  <_<

@ I'm hoping I emailed them in time to get those headphones too! 
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wow. i stayed on their ass until i got my december box after the way they treated me in november. they're lucky i'm giving them another chance.

 
My December box came today.  It seems like it took forever for it to get here.  On a separate note, I do love the box with a drawer that it comes in.  Why can't they send cool boxes like this for the woman's subscription? 

 
Jen51 said:
My December box came today.  It seems like it took forever for it to get here.  On a separate note, I do love the box with a drawer that it comes in.  Why can't they send cool boxes like this for the woman's subscription? 
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Yeah, I agree. I would keep this box, but it's a Christmas gift for my husband.  

I have a lot of the Bobbi Brown gift boxes from last Christmas, and they're drawer boxes too.  I use each box for a different type of makeup item (i.e. nail polish drawer, lip gloss drawer, etc). 

 
@, my dashboard doesn't even work, it just redirects me to my women's samples  :angry:

I called 2 days ago because there was still no shipping info for my December box (which was supposed to ship by November 25th) and they told me OOPS there was something wrong with the "system" and I wasn't going to get one! They're sending me a "replacement" box but it looks like I won't be able to review any of the samples. They told me that they'd look into their software issues but just watch, I either won't get sent a January box (that I already did PYS for) or I'll have to call half a dozen times to get it! I do feel bad, I've been hyping my bf up about these boxes since November and we still don't have one in our hands  :blush2:

For anyone thinking about getting a Birchbox Man subscription...don't do it unless you have time to call them to get it every month!

 
sheislegend said:
@, my dashboard doesn't even work, it just redirects me to my women's samples  :angry:

I called 2 days ago because there was still no shipping info for my December box (which was supposed to ship by November 25th) and they told me OOPS there was something wrong with the "system" and I wasn't going to get one! They're sending me a "replacement" box but it looks like I won't be able to review any of the samples. They told me that they'd look into their software issues but just watch, I either won't get sent a January box (that I already did PYS for) or I'll have to call half a dozen times to get it! I do feel bad, I've been hyping my bf up about these boxes since November and we still don't have one in our hands  :blush2:

For anyone thinking about getting a Birchbox Man subscription...don't do it unless you have time to call them to get it every month!
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There was "something" wrong with the system in November when I first signed up.  Fix your damn system birchbox! -___-

Make sure that they didn't bill you more than they should've.  I've caught them trying to double bill me each month, and I switched out my debit card for a prepaid card for that reason.  My prepaid card will reject the charge but won't overdraft me. Win-win situation for me. 

I sent at least two messages and I'm still waiting for a response.  I get the same rep every time, and she always delivers and helps me out.  I gave them a second chance b/c I believe they went above and beyond with helping me.  I got 150 points for my troubles, and they were willing to "comp" my January box. I don't know what birchbox means by comp if they keep trying to bill me for it, smh.

 

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