Originally Posted by wmb07 /img/forum/go_quote.gif
So, I have a love/hate relationship with BB (which doesn't seem to be news here). I was finally sent my shipment in June, so September will be my 4th box. My June box was fab, on time, had a decent full sized sample (cream liner/shadow pencil). July, my BB was late but I still liked the products. The customer service in July was not at all helpful with the lateness. August, my BB had my "full size" sample missing (it was the brightening cleanser, which I really do like). BB ended up sending me a separate box with the sample in it and it seems like it's full size... Note: This is my first post to this thread but I look forward to reading through some of the BB threads.
The thing I like about BB is that it really does force me to try new products--the tanning towelettes (b/c I got FOUR) and some lip/cheek stain but the other issue is this hapazard appearance of the company--from the shipping issue, to one of the samples being damaged, to the missing sample. As a company, they need to impliment some quality assurance techniques for damaged/missing samples.
The plus-side to BB is that I had referred 3 friends, plus all the reviews, so I had about 300 points to use (people with more points, I am jealous!) and I just ordered my Benefit Brow Zings and some headbands. So with the 20% off coupon and my points, I only paid $2.
That said, I also realize I've spent $40 (including the September box TBD) which is what the cost of my order was. I tend to think I could have gone to Ulta/Sephora and bought the Brow Zings and spent $70. I reuse the old boxes for gifts and the samples I absolutely won't use will be part of some gift for the holidays.