I was wondering that too... I haven't gotten an email. I'd be ok if the whole thing was cancelled honestly.... LolI haven't unsubscribed (or gotten an e-mail about it), so I assume I am still in??
Have you tried opening a ticket via this site - https://fabfitfun.zendesk.com/home? I opened a request earlier today and they responded within an hour or two.Originally Posted by KayEss /img/forum/go_quote.gif
Hmm...well I wrote to the contact information within the email about my "expired account" and still haven't heard back (what awful customer service), so I tried writing to the main FabFitFun email. We'll see if I get any reply--if not, I guess I'm just not getting the summer box. Not a huge loss. If I could just log into an account page to see my account status that would be a whole lot easier...Good to see that there actually seems to be a summer box in progress.
Here is my reply to if my free box will be shipping in June: It will. There is a small issue on your account, so can you give me a phone number where you can be reached during the day so we can get this resolved and ensure you get your box? Regards, FrankeI emailed them about my free box and received the below the same day. Thanks for reaching out. We will be shipping the summer boxes towards the end of the month and you will be receiving a notice with the tracking information. Regards, Vanessa
Yeah, I got the same sort of reply from Franke. Sorry, Franke, but I'm near enough to Canada on vacation that if I leave my cell phone on for your call I'm going to incur tons of roaming charges (because others will text and call while I wait). I don't see why this can't be resolved over email. Anyway, let me know if you provide your number and what results (and what your 'small issue' is...what on earth could be wrong if you're getting it for free? It's not like they could have a problem charging you...).Originally Posted by IffB /img/forum/go_quote.gif
Here is my reply to if my free box will be shipping in June:
It will. There is a small issue on your account, so can you give me a phone number where you can be reached during the day so we can get this resolved and ensure you get your box?
Regards, Franke
Yes, they had no problem emailing me to advertise the Summer box.... So"uh-maizinly" unprofessional.....Yeah, I got the same sort of reply from Franke. Sorry, Franke, but I'm near enough to Canada on vacation that if I leave my cell phone on for your call I'm going to incur tons of roaming charges (because others will text and call while I wait). I don't see why this can't be resolved over email. Anyway, let me know if you provide your number and what results (and what your 'small issue' is...what on earth could be wrong if you're getting it for free? It's not like they could have a problem charging you...).
Yep, to me those are the kinds of words that might appeal to teenagers, and not grown women most of us here are. What exactly is FabFitFun's target demographic, anyway?Originally Posted by LindseyJ /img/forum/go_quote.gif
I didn't subscribe to this box, but I've been following the posts to see how the next box is. Am I the only one who can't stand the words "amazeballs" and "uh-mazing"? The use of those words is enough to make me not want to buy a box, haha. I know its supposed to be a fun box, but those words just don't seem professional enough to me. I really hope this box is good for you guys though because I know the last one wasn't that great, but I'm sure that they've put extra work into making these awesome to make up for the last one!
At $50 each, I'd think their demographic would be slightly older and more professional. But I agree, their rah, rah emails are slightly ridiculous.Originally Posted by OiiO /img/forum/go_quote.gif
Yep, to me those are the kinds of words that might appeal to teenagers, and not grown women most of us here are. What exactly is FabFitFun's target demographic, anyway?
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