I just got back from CA. I've been gone since Friday. I ordered the La Prairie box before I left and was still waiting for my January box. On Jan 30th, I received 2 emails saying that my boxes had shipped, both, my regular sub and the La Prairie. I came home to the La Prairie box!! I checked the tracking for both boxes and guess what? They sent me the 'your box has shipped" email for my regular sub without actually shipping the box!l It did not ship until 2 days later. The LP box was shipped the day prior. I checked tracking on both boxes and my monthly box is at my PO. It says "Delivered" but it hasn't been yet. We did have a snow store yesterday. I wish they were more honest and transparent with how they do things and when things are going to be late, TELL ME!! In an email, to my email address.. The updates U do get are from MUT or FB but mostly MUT. I shouldn't have to go to a 3rd party site to get information!!
Plus they are all over the place with how they respond to the issue to each member. I sent an email asking when I could expect my box and I received a canned reply. I was never offered the 200 glossydots.
Ugh! Glossybox is one of my favorite subs in terms of products that come in the boxes but their customer service is terrible. BB trips over themselves to make things right. I have gotten 100 points several times from them for the SMALLEST issue I have had. I've never had to ask, they just did it as a courtesy to make me happy! There is no comparison between GB and BB when it comes to CS. BB wins hands down. As far as GB is concerned, this better not happen again or March will be my last month as a customer! All the issues this month were ridiculous and in my opinion unnecessary!!!
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