I'm so sorry, what a terrible experience. I had a similar thing happen to me at TJ Maxx a few months ago, I was shopping with my boyfriend and the cashier did not remove one of the security sensors from something I bought, if I remember correctly it was a makeup set from theBalm. So you can guess what happened next, as we were leaving the alarm goes off I assume they didn't remove the sensor so go back into the store. An employee runs over and was very accusatory and rude to my bf who had been carrying the bag she made a huge scene and it was soooo embarrassing. I actually had to intervene bc she was being so rude to my bf who was too nice to say anything. I told her don't be rude and don't talk to us like that, it was the fault of your coworker for not removing the sensor. After I put her in her place she quickly removed the sensor and gave me back my makeup without saying much else and we left the store. It all happened so fast that we really didn't take it in until we were in the car then, reflecting on the situation, we got so mad. I called the store and an employee said the manager was busy and took a message. This happened on a Friday afternoon, when I never heard back from the manager I called their corporate office Monday. The person I talked to was very responsive and recognized how embarrassing the incident was for me, she apologized on behalf of the company and I believe it was genuine. She took my address and phone number so I was expecting they would sent me a coupon or $10 gift card or something, they actually sent a letter and a $25 gift card. I also heard back from the store manager within about an hour, she apologized, explained that there had recently been a change in management and asked for a description of the employee. I felt the company was responsive, which tends to be more important to the customer than the issue that they wanted addressed. I still shop at that TJ Maxx and I don't believe that employee is there anymore. My situation did not escalate to what yours did and the police were not involved. Had they been, I don't think I would have handled myself as well as you did because I would have been furious and not have given consent to search my bag or car. I would have been arrested and then included false arrest as part of my lawsuit. I would absolutely take legal action if I were you, CVS has shown zero responsiveness to your situation, they are aware of it and rather than do anything at all even an apology or tell you the appropriate person would get back to you Monday they chose to ignore you and make your post private. You deserve to be treated better and not to be profiled as a criminal.
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