I've been thisclose to cancelling for a few months now. I was one of the ones that signed up in early January and was post-signup informed that I didn't get the monthly skip option, and it's been nothing but the same headaches as everyone else since then. First, I stuck around for April, my birthday month, for the extra Jules, then May for the plie wand, then June to earn enough Jules for a free box, then cashed in my Jules for a free July box, then used my "every 6 months earn-a-skip" for August.
I've used my nail polish budget for the last two months on some awesome indie polishes. So much happier with the unique colors/finishes/glitters/mattes/etc. Very happy to get exactly what I want for $20 and for my money to go directly to the person making it. (Right now I'm wearing Dinah from LynBDesigns, a super pretty grey-lavender with a subtle purple shimmer. Love! And it's named after the cat in Alice in Wonderland. And it's World Cat Day today.)
Anyway.... I'm waiting to see what the September collection looks like. If it's boring creams and dupes again I'll be calling to cancel for real this time. A small part of me wants to call and ask to skip, because I do like when a 50% off code floats by and I can order 3-5 polishes from the gift section for less than $10. But I have to remind myself that that's another $10 going into their coffers.
I stop by Julep's facebook page every now and then, and the level of vitriol in the comments and posts is staggering. If that were my company, I'd be trying my darndest to get the major concerns (shipping, CS response time, difficulty of cancelling) addressed ASAP. Jane Park used to be super-visible and "girlfriend-y." Where is she now? Leaving her CS reps to take the brunt of maven concerns and complaints? I doubt those CS reps make more than $15/hour. No way could you pay me to deal with what I'm sure they go through on a daily basis.
I've used my nail polish budget for the last two months on some awesome indie polishes. So much happier with the unique colors/finishes/glitters/mattes/etc. Very happy to get exactly what I want for $20 and for my money to go directly to the person making it. (Right now I'm wearing Dinah from LynBDesigns, a super pretty grey-lavender with a subtle purple shimmer. Love! And it's named after the cat in Alice in Wonderland. And it's World Cat Day today.)
Anyway.... I'm waiting to see what the September collection looks like. If it's boring creams and dupes again I'll be calling to cancel for real this time. A small part of me wants to call and ask to skip, because I do like when a 50% off code floats by and I can order 3-5 polishes from the gift section for less than $10. But I have to remind myself that that's another $10 going into their coffers.
I stop by Julep's facebook page every now and then, and the level of vitriol in the comments and posts is staggering. If that were my company, I'd be trying my darndest to get the major concerns (shipping, CS response time, difficulty of cancelling) addressed ASAP. Jane Park used to be super-visible and "girlfriend-y." Where is she now? Leaving her CS reps to take the brunt of maven concerns and complaints? I doubt those CS reps make more than $15/hour. No way could you pay me to deal with what I'm sure they go through on a daily basis.
/emoticons/
