Julep: November 2012 boxes

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Got My shipping email but one of my add ons (amber) is backordered I usally get my box and add ons in two seperate boxes so im wondering since (amber) is backordered will it be three

 
So, still zero activity for me (no shipping/billing emails, nothing on my Julep account, and no charges made or pending against my credit card on file).  I just called their CS billing line, and after being on hold for about two minutes the very helpful rep checked out my account (everything fine, of course), then manually ran my payment and said my box would be shipping out shortly.

If you find yourself in the same boat I was, I'd suggest giving them a call!  The lines just opened up so it should be a short wait :) /emoticons/[email protected] 2x" width="20" height="20" />
 

 
I'm starting to hate their new system. Still no replies from CS and no box which I would have received by now (if it's not here today then I will call their CS).

My accounts shows this:

​
 
Originally Posted by zadidoll /img/forum/go_quote.gif

I'm starting to hate their new system. Still no replies from CS and no box which I would have received by now (if it's not here today then I will call their CS).
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Yeah I emailed them Monday morning and never got a response, which is why I called today.  From here on out I'm probably just going to stick to calling if there any issues, seems to get a response so much faster.

 
Uggg, I have called several times and no one has ever picked up.  I left messages but they haven't responded.  

 
Originally Posted by Musegirl /img/forum/go_quote.gif

Uggg, I have called several times and no one has ever picked up.  I left messages but they haven't responded.  
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Just stay on hold if you can!  At work I just plug my headphones with speaker into my cellphone and keep working while I wait for them to pickup lol.

 
I got around to calling and I guess the only problem was on my end because I forgot to update my billing address. They were able to process my card so my box should be getting mailed out sometime soon.

 
Originally Posted by WanderlustinWA /img/forum/go_quote.gif


Just stay on hold if you can!  At work I just plug my headphones with speaker into my cellphone and keep working while I wait for them to pickup lol.
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It won't stay on hold forever.  They eventually say they are sorry but no one can come to the phone and make you leave a message.  I have left 3 messages in the last week!

 
Originally Posted by Musegirl /img/forum/go_quote.gif

It won't stay on hold forever.  They eventually say they are sorry but no one can come to the phone and make you leave a message.  I have left 3 messages in the last week!
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At that point, I just hang up and call back. If I wanted to leave a voicemail, I would have done that instead of waiting for someone to pick up!

In other news, I'm supposed to get a box in the mail today. I don't know if it's the upgrade that I've been told has been processed, but I haven't been charged for yet, or if it's just the It Girl that I was charged for.

 
I checked my email and it says I'll get my box today, just saw the USPS truck drive by!!! so excited!!

 
I just got my box today but not my add ons I really wish they would ship it all together 

 
I just got my box today but not my add ons I really wish they would ship it all together 
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I think add ons may be considered separate orders, so they ship alone. I don't mind as much, especially since I receive mine within a few days of my normal order.
 
Nothing for me yet, either. On hold with Julep as we speak. I've decided to cancel. Julep's shotty formulation & sample sized polishes aren't worth the stress this is giving me. 

 
Looks like their nov secret store is up...

1000

Definitely doesn't seem as good as Zulily's offers or last month's. Or some of their offers in their curated sets: http://www.julep.com/gifts.html

There's quite a bit of buzz on their FB page about The Big Red Bow: http://www.julep.com/gifts/the-big-red-bow.html It does seem like it'd be awesome or an awesome gift, but I wouldn't be able to shell out the $200+ for it. ): I need a new coat. Preferably trench coat.

http://www.julep.com/gifts/the-gem-collection.html and http://www.julep.com/ultimate-favorite.html are both $84 each with codes... That makes them $7/bottle which is half the price of a Julep polish usually, but still so expensive. ):

I really just want them to send me the box I purchased this month. >_> Julep. I worked 10.5 hours today so I had no chance to call them but I guess I should tomorrow if I want to have any luck before the weekend. Even though it doesn't seem like a majority of people calling in general are having any luck

 
I just got my box, and I think it came with an anniversary gift, but I have no idea what it is. It's a red cord that's kind of shaped like a Y, with a gold circle in the middle. If it's a necklace, I don't know how it would stay on. Has anyone else gotten this and knows what it is? If not, I can try to take a picture and upload it later. I'm stumped!
 

 
I am new so no "necklace" for me. 

I did get the choice box with the body scrub and the towel and mitt set.  I like it but I am not sure how to use the towel, it is so big.  Any suggestions would be great? Do I just fold it or maybe cut it into fours?

 
Originally Posted by Kyuu /img/forum/go_quote.gif

Looks like their nov secret store is up...


1000

Definitely doesn't seem as good as Zulily's offers or last month's. Or some of their offers in their curated sets: http://www.julep.com/gifts.html

There's quite a bit of buzz on their FB page about The Big Red Bow: http://www.julep.com/gifts/the-big-red-bow.html It does seem like it'd be awesome or an awesome gift, but I wouldn't be able to shell out the $200+ for it. ): I need a new coat. Preferably trench coat.

http://www.julep.com/gifts/the-gem-collection.html and http://www.julep.com/ultimate-favorite.html are both $84 each with codes... That makes them $7/bottle which is half the price of a Julep polish usually, but still so expensive. ):

I really just want them to send me the box I purchased this month. >_> Julep. I worked 10.5 hours today so I had no chance to call them but I guess I should tomorrow if I want to have any luck before the weekend. Even though it doesn't seem like a majority of people calling in general are having any luck
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How can you get to the secret store?

 

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