Originally Posted by SnowLeopard /img/forum/go_quote.gif
I called c/s and they told me the bag was worth $5! What a joke they gave those out for free and they use them to save on packaging costs. Well when I asked for a supervisor the person I was talking to said she was a supervisor and wouldn't refund me and when I asked for someone else I was hung up on. I'm really thinking about canceling, first they lie about the guaranteed value then give terrible c/s. I can't believe they are counting the packaging as part of the value, that would be like if Birchbox said the box counted as part of the value bc it can be reused, can you imagine! I wonder if I can dispute the charge with my bank, but that might be more hassle than the $20 is worth.