Originally Posted by Lorna ljblog /img/forum/go_quote.gif
hi im an international subber and mine was shipped last week,i have just received this email and wondered if any of you have or is it a case that the international boxes were shipped out before others with the item in question were,it takes about 3- weeks to get the box so even though ours get shipped first we recieve after you all get yours.so i am intrested in the spoilers as to see if there are going to be multiple varients .here is the email what do you think.thank you.
We here at Lip Factory take pride and pleasure in making your experience with us a new one each and every month with new products and/or brands each month.
Unfortunately, we recently had a debacle that was completely out of our control and we've had to resort to repeating your lip product for this month. There was a very hot product that we were to have but due to high demand, they sold out. We were promised our allotment before your box was to be shipped, but unfortunately, there is now a backorder. Finally, we went to plan B which was to go with a brand that we had used in the past who promised to have the lip products delivered in time for shipping. Well we never received the products. We can’t reveal the company as this may end up in court. In researching other options to rectify our quandary, we decided to use a lip product from the last couple months. If you are a new subscriber it will be your first time receiving the product. If you are not new, we tried to give you a product from the month before you subscribed so that you would have something that you have never tried or at least a different color.
We are telling you all of this because we try to be very transparent and honest with you. We value you and don’t want you to receive anything duplicate. Please accept our sincere apologies and know that we are hard at work to maintain the level of service you’re accustomed to. We’re working to ensure this predicament does not happen again.
Well, I noticed that the spoiler posted above had a product in it that I already received in March. Whether that person had already gotten that product or if they are holding to their word of trying to send something from a box prior to our first month I won't know until I get mine. But I did see a repeat product, so it looks like this issue may be affecting all of us.
/emoticons/
