I know everyone loves Kloverbox and just raves about their customer service. But I've had nothing but a terrible experience with their customer service. On January 7th I was charged again for another three months; the previous three months were very disappointing and not worth the value for me. I finally got my January box February 1st, so into the next month. I emailed Kloverbox several times and FB messaged them to get no response in January, I filed a dispute with my bank to reverse the charge. They credited it to me; but yesterday I got a letter saying I was going to be charged anyway Kloverbox provided proof I got my box. Well they provided I got a box FEBRUARY 1st, which was the January box; I NEVER got a February box. So I called my box this morning to say I was charged; yet never received a February box and it's already mix March, I doubt I'll get a March box. I left a post on Kloverbox's FB page last night, it's already been removed and they've blocked me so that I can't make any post or even message them.
Their FB is truly deceptive, that people can't leave honest opinions if they're at all negative. They get blocked from their FB. I don't like any sub box company that removes negative opinions, why not let customers see the real reviews? They send out free boxes every month to bloggers and youtubers; but can't send a box to someone who was actually charged for it? Their customer service is horrible, I've had no responses to my various emails; everyone else claims that they have great CS and they always respond. Just take a word of caution if you're thinking of signing up for Kloverbox. Shipping is EXTREMELY late, often get the box the next month. And they auto-renew you when you first signed up. Like I guess I originally signed up October 7th, so I was auto-renewed on January 7th. I didn't get an October box, only November which was fine, so I got Nov, Dec, and Jan. But I don't like being charged so early when you don't get the box till the end of the month or into the next month.
Then they can't respond to any of my emails is ridiculous. You know who has great customer service? Book of the Month club, they specifically state no refunds on their website. But I was auto-renewed and I asked to cancel my subscription and they offered a refund. They responded within 24 hours and immediately offered me a refund instead of the next three months of boxes. Hell I've even had great luck with Glossybox, which I know everyone else complains about; but they've always responded to my FB messages and have sent replacement products and refunded subscriptions. So just a word of caution against Kloverbox; if anyone is thinking of signing up, DON'T!!