Quote: Originally Posted by phanne /img/forum/go_quote.gif
So I sent this email:
Good Afternoon. I was searching the internet and found yet another $10 off code for April. It seems like you do this every month. Since I signed up for 1 year of your service, and unable to just go month to month now, I am actually paying more than most people, as a dedicated subscriber, at least for the next 11 months. Is there anything you can do about this?
Thank you.
They sent this back:
Hi Anne,
Thanks for reaching out! While we understand your frustration, we do our best to balance the promotions that we offer our new subscribers with our great referral program for current subscribers. As a remedy for the issue, we would be more than happy to send you an extra item! Is there anything you have enjoyed from past month's boxes? Please let us know!
I can't decide if this is OKI mean if there is a $10 code every month, I overpaid $70.
Help!
I think what they mean to say is:
We can acquire new subscribers each month when we use the coupons, but giving our long-term subscribers access to the coupons makes us lose money.
This is what I would say in response:
"Its not uncommon for companies to use these types of coupons every now and then to tempt new subscribers or to get old subscribers to come back, but it starts to become unfair to their long-term subscribers when they are put out every month. If I used a coupon code and then canceled and resubscribed each month, I would save $70 from what I paid for my current subscription. I don't think that your company would want people to continue unsubbing and re-subbing, but rather have more customers like myself, who have paid ahead of time and put our trust in your company that we were getting a good deal."
If you want to get the extra item as a consolation, you can finish it off with:
"I do appreciate you attempting to remedy the issue with me, although I do still feel like I'm out $70. I would be interested in _______ if it's still available.
Thank you."
If you DON'T want to get the extra item, finish it off with:
"I don't mean to sound ungrateful for your suggested remedy for the issue, but the fact is, I was under the impression that buying boxes in groups would save me money, but as I stated above, I am now out $70, which I could have saved if I just used a coupon code every month. I don't think a single item from a past box is a remedy to me feeling like I cannot trust your company or that your long-term subscribers will be getting the best deals. "
Personally? I don't think anything you say will remedy this issue, but I think if anything, they'll just stop releasing the coupons, which would be a bummer for anyone that uses them. I would just take the free item, honestly lol