Originally Posted by
beautymadn3ss /img/forum/go_quote.gif
Quote: Originally Posted by
Scooby384 /img/forum/go_quote.gifSounds like you aren't so upset with the items after all
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Even if she doesn't hate the items, it's still upsetting to cancel a service any service and not getting it canceled, I understand her point and where she's coming from. That's bad bad bad customer service, if a customer wants to cancel, then cancel their account, not doing so, show's the company being untrustworthy.
I'm upset with the company itself and the way it runs, and yes, I will use the items but only because it was sent to me. I would not have paid $13 for this even if it didn't come from some unknown 3rd party vendor. I just figured it's not worth the fight, since their idea of customer service is just ignoring everything. I will not be adding any more money to the card that they charge, I won't ever order from them, and that's that.
Are you sure you don't secretly work for them or something? I do not understand your need to defend everything they do. And if I'm not mistaken, weren't you the one who used to answer every post on their facebook like you were an employee?
Either way, you like them. That's great. I don't. Neither do many others. The end. People are different, and that's fine. But passive aggressive smileys added to everything you say to someone who disagrees with you are not necessary.
And on the subject of customer service, I would never yell at a customer service rep. But if they can't handle their operations with the amount of CS they have, they should get more or close up.