- Joined
- Sep 20, 2013
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Quote: Originally Posted by chelsealady /img/forum/go_quote.gif
I can see the comments and they are not good. But I didn't expect them to be. If they took away the skips I would cancel. And the justification is just lame. To keep stock? How does making people take a box keep stock? Julep is not good about explaining changes.
Agreed. Although, I'm one of those mavens that they must hate - I got my free box in August, and have skipped every month since then, but I've picked up a bunch during their sales. The monthly boxes just aren't compelling to me when I know I can probably just pick up any polishes I'm interested in with a discount later on.
I suppose they're trying to say that allowing people to skip screws with their inventory and forecasting - they have to try to guess how many people will actually take a box, and on top of that, estimate the product mix (# of It Girl boxes vs. Modern Beauty, etc.). If there's a particularly popular collection/item, they might underestimate how many people will actually take their box and run out of stock like they did this past month with the cuticle pusher. But if the month isn't popular and everyone skips, they don't want to sit on a ton of excess inventory that they have to sell at a significant discount later. If their subscribers have a difficult time skipping, then it'll take some of the variability out of their inventory needs forecasts, since they'll know that most subscribers will have to get a box of some sort.
From a purely money/business perspective, I think their move makes sense. However, from a customer retention/satisfaction standpoint, it doesn't, particularly with the way it's been communicated.
I can see the comments and they are not good. But I didn't expect them to be. If they took away the skips I would cancel. And the justification is just lame. To keep stock? How does making people take a box keep stock? Julep is not good about explaining changes.
Agreed. Although, I'm one of those mavens that they must hate - I got my free box in August, and have skipped every month since then, but I've picked up a bunch during their sales. The monthly boxes just aren't compelling to me when I know I can probably just pick up any polishes I'm interested in with a discount later on.
I suppose they're trying to say that allowing people to skip screws with their inventory and forecasting - they have to try to guess how many people will actually take a box, and on top of that, estimate the product mix (# of It Girl boxes vs. Modern Beauty, etc.). If there's a particularly popular collection/item, they might underestimate how many people will actually take their box and run out of stock like they did this past month with the cuticle pusher. But if the month isn't popular and everyone skips, they don't want to sit on a ton of excess inventory that they have to sell at a significant discount later. If their subscribers have a difficult time skipping, then it'll take some of the variability out of their inventory needs forecasts, since they'll know that most subscribers will have to get a box of some sort.
From a purely money/business perspective, I think their move makes sense. However, from a customer retention/satisfaction standpoint, it doesn't, particularly with the way it's been communicated.