I apologize for any confusion here. It was not so much that I wasn't getting a bag; I had received February's and March's. I had called several times since the beginning of March asking why I had not been charged for March. I was told several times that there was a system issue in processing payments and that my account was active and I would be receiving an April bag, and charged April 8. When it was the 8th and I wasn't charged, I called and got told it was going out the 11th and I would be charged then, and receive a shipment notification. When nothing happened on the 12th I called again and that was when I was told I was canceled by the company back in March. That's what had me mad, that for a month I was being told I was active when in fact I was suspended without my request, and without notifying me of the fact. I had the payments for March and April entered manually so my account would be nice and clean, and got told my next charge would be May 8. In the meantime I received an April bag with a broken glass bottle; I called and explained this, and was told a replacement would be sent out. Now in my opinion, if the company can't be bothered to pack something safely enough to prevent breakage, a replacement is on the company, it's not up to me to pay for it. I was charged for it last night (so it appears, in any event) and that has me pretty well miffed too. As far as I am concerned I should not be paying for it if the representative apologizes for their error and offers a replacement to make up for the damage.
Yes, after receiving my first bag my account was flagged with 'suspected fraud'. You bet I was angry. They didn't even attempt to email me regarding this 'fraud'. Not one word from them. By the time they had deleted my & everybody else's posts on their FB wall - yet posted supposed 'positive customer service reviews which they said they were oh so 'proud' of - I was pretty much foaming at the mouth pissed off. I then Googled their email address, hoping that even an obscure reference to contacting them on somebody's blog might come up. Which is when my suspicions were confirmed. The mental midgets deliberately give no contact info on The Look Bag portion of their website. Only on The Look Store. Which, incidentally, is sales@ thelookstore.com Maybe if people are bombarding 'Timothy' and the store, they might start paying attention. I get the feeling that Timothy might be deleting any references to his FU's to keep his job. Which he does a bloody terrible job at. Yes, I'm canceling them & contacting my bank to make sure they can't charge anything more to my card. I can easily see that continuing to happen a year down the road. This company is obviously very badly managed, all around. They don't deserve a dime of anybody's money. The stories I've been hearing are absolutely ridiculous. In the beginning I thought it was just me that was having problems with them. I'd suggest that people who use Timothy's email address CC [email protected] so he can't get away with hiding his rubbish customer service from anybody in the company who might care about their business. It also might light a fire under his ass.
Wow! Wish there more people like you in this world!! I've seen where a lot of my glam people are saying they didn't get the eye liner. I'm sure a few may not of, but not as many that are claiming. Anyway, back to the point, glad to know there are people like you and all the others that sent there's back.
